Working with leading retailers around the globe, Descartes has developed real-time integrated route planning and mobility solutions to enable retailers to grow revenue, increase margins and provide differentiated customer service. These home delivery solutions are unique in that they include three important elements:
advanced continuous delivery appointment and route optimization technology
comprehensive capabilities that address the entire delivery lifecycle, from delivery appointment scheduling, delivery route planning, execution and dispatch, GPS-enabled mobile tracking, gathering POD and delivery status notifications; and
an enterprise class, web-based architecture that connects and synchronizes all of the internal and external parties involved in the delivery process
Home delivery solutions enable retailers to profitably offer customers significantly more delivery and value-added service options during the order process and they provide greater control over delivery execution, ultimately helping to ensure an overall positive delivery experience that serves as a foundation for higher customer loyalty.
Home Delivery White Papers
Home Delivery for Retailers (ChainLink Research)
Retailers are focusing on the latest competitive challenge—the need to provide and improve their home delivery. Retailers know they are not just competing on products, since many offer the same brands. They are now competing on availability, convenience, and service. Read the White Paper to review some best practices.
Optmizing Home Delivery
- The “last mile” of the supply chain is considered to be the toughest in the delivery process. Nowhere is this more apparent than in retail home delivery. Stiff competition drives demands for higher levels of customer service combined with pressures to maintain or more likely to cut operating costs. Meanwhile, the service demands involved in delivering to a customer’s home contribute to higher costs that must be effectively managed. To win market share, the home delivery service provider must win on customer service. Read the White Paper to see to better manage the "last mile".
Home Delivery Case Studies
Tesco has made it possible for the store to come to the people by creating virtual store. Customers use their smart phone to shop, place their items in a shopping cart. Once they check out, the items are delivered to their homes. View the Video.
John Lewis Partnership
Modern retailing requires an omni-channel approach. John Lewis was struggling with how to keep Read the Case Studyservice levels high when offering customizeddelivery services to their customers. The company was looking for a better way to deliver services as compared to their competitors. In the past, they had been adding services and arranging times manually, but that was inefficient and costly as they could not predict or plan for future routes. In addition to this John Lewis, wanted to expand its omni-channel business - action was needed. Descartes Reservations™ and Descartes Route Planner™ solutions helped John Lewis by combining shop and web orders with any kind of service a customer would demand.
Home Delivery Customer Success
Steve Rutkowski, Director of Logistics Services at Sears, presented at the Descartes 2015 User Group conference about the implementation of our route planning solution. Forbes Contributor, Steve Banker wrote an article about his insights from the presentation on how Sears implemented the routing solution to optimize their home delivery business. Sears was able to increase truck productivity by 2.8 percent, while decreasing their miles per shipment by 5.4 percent. They were also able to cut the number of full-time equivalents in the planning department by one third, which resulted in an annual savings of $3 million for the first year and ongoing anticipated savings of another $400,000. Read the article.
Supply chain executives at Sears explain how the company transitioned its nationwide home delivery business with Descartes’ route planning and mobile software solutions. View the video.
Inbound Logistics recently posted an online case study about Sleepy's implementation of Descartes' software solutions. The case study, titled, "Awake at the Wheel: Delivering Customer Satisfaction” discussed how Descartes’ solutions enabled Sleepy’s to optimize their entire delivery process from the distribution center to the customer’s home. Instead of wide, inconsistent delivery windows, the software enables the retailer to provide smaller, guaranteed delivery timeframes. Read the case study.
Crate & Barrel
Crate and Barrel consolidated some of their smaller routes into larger routes enabling them to cover a broader area. With this change, it is rare that a customer has to wait for an open delivery day. In addition, the retailer is using fewer trucks to handle increasingly more deliveries and their delivery windows have been narrowed from four hours to two. Read the case study.
Home Delivery Articles and Press Releases Featuring Descartes
- Forbes Contributor, Steve Banker, Discusses Best Practices in Home Delivery
- Read Chris Jones' best practice blog post on "Home Delivery Success Starts at the Order" in the January 2013 edition of DC Velocity.
- Tazedirekt.com Selects Descartes' Home Delivery Solution for Next-Day Online Grocery Operations
- Goto AZ Planning Automates Home Delivery Service in Japan With Cloud-Based Descartes/CTC Solution
- Rakuten Mart CEO to Keynote Descartes & CTC Omni-Channel Retail & Home Delivery Summit in Japan
- Woolworths Supports Online Retail Growth With Descartes/Bestrane Cloud-Enabled Home Delivery Solution
Home Delivery Research/eLearning
Industry Benchmark: The State of Home Delivery 2014 - Issues and Answers: Retail Systems Research (RSR) completed this annual study in conjunction with DC Velocity, Supply Chain Insights, and Descartes. Customers are requiring more value-added services/buying choices than ever before. This survey provides insight into the impact these demands are having on the retail ecosystem.