Insights into How the Pandemic Has Shaped Strategies, Tactics, Technology, and Thinking

Over the past six years, Descartes has conducted an annual benchmark survey of customs brokers and freight forwarders to identify the strategies, tactics, and technology they are using to address challenges, stay competitive, and succeed in today’s rapidly changing marketplace. 

Topics include:

  • Which forwarders and brokers are taking advantage of the eCommerce tidal wave 
  • The drive to digitize the customer experience and why it’s so critical  
  • The impact of the pandemic on forwarders’ and brokers’ thinking and strategy