The field for home delivery is getting more crowded by the day, with heavyweights Amazon, Google, Walmart, and eBay battling it out, along with various start-ups. Simply put, the race is on to crack the code on home delivery and leverage it as a competitive differentiator.
But what are the main challenges companies face? How is planning and executing home deliveries different from other delivery operations? What technology capabilities do companies need to maximize customer satisfaction and profitability? What are some lessons learned and best practices in this area?
Andrew Roszko, Senior Vice President at Descartes, discusses those questions and more in this timely and important episode.
This post originally appeared on Talking Logistics.