Customer Success Story -
Markem-Imaje

Markem-Imaje, a wholly owned subsidiary of Dover Corporation, connects products and protects brands through intelligent identification, traceability and consumer engagement solutions. They offer the industry’s most comprehensive range of marking and coding systems seamlessly integrated with trusted software, services and consumables. Over 50,000 customers worldwide partner with them to help unlock the power of information in codes.

“Descartes CustomsInfo has proven to be an efficient, reliable and secure solution improving our trade compliance processes and operational agility”

Félicien Cazes,
EMEA Trade Compliance Manager at Markem-Imaje

Challenge: Manual Processes Were Time Consuiming and Error Prone

Operating in over 100 jurisdictions requires access to multiple national tariffs and local guidance (e.g. explanatory notes) for a large number of products, all managed by one team. Potential classification misalignments between regions must be handled individually, country by country, using a risk-based approach.

Regular updates to tariffs must be checked manually across all operational regions, which is a time-consuming process prone to human error. The Markem-Imaje Trade Compliance Team faced difficulties in efficiently managing duty rate inquiries for hundreds of HS codes across several countries, with limited bandwidth.

Also, identifying additional requirements and regulations linked to HS codes can be challenging when exporting technological products to multiple destinations.

Solution: Faster Screening, Reduced Risk, and Enhanced Efficiency

“Descartes CustomsInfo is a solid application that provides access to most customs tariffs worldwide. They also offer various classification resources including explanatory notes (both World Customs Organization (WCO) and local), binding tariff information, HS Committee decisions- enhancing the accuracy and consistency of our product classification.

Descartes CustomsInfo enables our team to quickly identify tariff updates across multiple jurisdictions relevant to our product portfolio. Their services enable informed decision making, as duties data can be extracted easily and provides visibility to support strategic decisions.”

Félicien Cazes,
EMEA Trade Compliance Manager at Markem-Imaje

The Results

Efficiency

HS code classification across multiple countries is simplified, as a single search retrieves results for several countries.

Risk Mitigation

Consistent classification and access to regulatory requirements across jurisdictions helps reduce compliance risks, avoid costly border delays, and ensure smoother international shipments.

Centralization

A single tool replacing multiple subscriptions, helping to uncomplicate the business IT landscape.

Reliabilty

Automated updates, alerts received on Tariff changes for previously searched HS codes helps maintain up- to-date database.

Success Story

Markem-Imaje

Industrial printing and packaging


SOLUTION HIGHLIGHT

Duty and Tariff Data Solutions

Best-in-class import duty and tariff data covering 175+ countries, with HTS codes, duty rates, tariffs, rulings, FTAs, and regulations.

Interested in learning more about our sanctioned party list screening solutions?

Recommended For You

Navigating Tariff Turbulence

Why Foreign Trade Zone (FTZ) Software Has Become a Strategic Imperative.
How Automation Prevents Violations

The Trade Compliance Side of Tariff Mitigation Strategies.