Modernize Foodservice Delivery with Descartes Routing & Customer Engagement
Transform delivery operations and exceed customer expectations—without increasing your cost to serve.
Today’s grocery and foodservice distributors are expected to deliver more than just products. Customers demand real-time visibility, flexible delivery windows, and seamless digital communication—from order to doorstep.
That’s where Descartes Customer Engagement tools make the difference.
Whether you're delivering to grocery retailers, restaurants, hotels, institutional kitchens, or convenience stores, Descartes helps you optimize every route and deliver a frictionless customer experience—so your service stands out, not your price.
Engage Customers Like Never Before
Foodservice customers now expect B2C-like experiences—like seeing their delivery on a live map, knowing who their driver is, and receiving updates the moment anything changes. Descartes helps you meet them where they are, whether that's through text, email, or even apps like WhatsApp.
And when something goes wrong? You’ve got the tools to be proactive—building trust and keeping customers loyal.
“If you can take price out of the equation, it really comes down to: How likely are you to go back to the company you're working with? Open communication and proactive outreach keep that loyalty.”
— T.J. Frazier, Senior Account Executive, Descartes
Why Leading Foodservice Distributors Choose Descartes
Reduce “Where is my order?” calls
with automated SMS, email, and WhatsApp alerts
Offer flexible delivery windows
to meet customer preferences and reduce missed deliveries
Improve route accuracy
with real-time data and AI-powered delivery forecasting
Capture post-delivery feedback
to improve service quality and driver performance
Cut operating costs
while improving service levels—freeing up time for your team to focus on growth
Watch: Smarter Routes. Better Customer Experience.
Deliver on time, in full, every time.
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