What if you could put the customer back at the heart of your business while driving operational efficiencies in last mile delivery and field service?
Customer Engagement is a process that transforms how you interact with your clientele throughout their entire journey. It's about building relationships and empowering customers to take action through their preferred channels.
In this eBook, we explore the power of Customer Engagement. Discover strategies to transform your logistics software stack and see how the Descartes Customer Engagement Platform can help.
- Reduce failed appointments
- Retain more customers
- Reduce inbound call volumes
- Gather actionable and timely feedback
- Streamline and speed up order collection