Customer Success

Gravesham Borough Council Increases First-time Access Success and Streamlines Customer Interaction

Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.

Read more about Gravesham Borough Council Increases First-time Access Success and Streamlines Customer Interaction

Industries

Solutions

Autoglass Increases Efficiency and Improving Satisfaction with Customer Communications 

The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician. 

Read more about Autoglass Increases Efficiency and Improving Satisfaction with Customer Communications

Industries

Solutions

Fairhive Homes Increases First-time Access with Customer Engagement

Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.

Read more about Fairhive Homes Increases First-time Access with Customer Engagement

Industries

Solutions

Halo ARC Digitises Customer Experience and Increases Vehicle Repair Efficiency 

Learn how Halo improved the collection and delivery process by increasing transparency.

Read more about Halo ARC Digitises Customer Experience and Increases Vehicle Repair Efficiency

Industries

Solutions

Welsh Water Enhances Customer Experience around Appointments Using Real-time Communications and Tracking 

Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre. 

Read more about Welsh Water Enhances Customer Experience around Appointments Using Real-time Communications and Tracking

Industries

Solutions

Paradigm Housing Group Enhances Customer Experience with Appointment Tracking and Feedback 

Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.  

Read more about Paradigm Housing Group Enhances Customer Experience with Appointment Tracking and Feedback

Industries

Solutions

Ogi Brings a Connected Customer Experience to Broadband Installation Appointments

Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.

Read more about Ogi Brings a Connected Customer Experience to Broadband Installation Appointments

Industries

Solutions

Featured Customer Success Stories

Lone Cypress Logistics

Lone Cypress focuses on delivering high standards of service and transparency for shipper customers, a goal supported by its tech stack that includes the Descartes Aljex™ broker-focused transportation management system (TMS) integrated with Descartes MacroPoint™ for real-time visibility and Descartes MyCarrierPortal™ for carrier vetting, onboarding and monitoring.

Sims Global Solutions

Seeking to improve operational efficiency, enhance security, and reduce fraud and risk across its carrier onboarding processes, Sims Global Solutions deployed Descartes MyCarrierPortal™.

Nationwide Equipment Transportation

Nationwide Equipment Transportation NET) turned to Descartes MyCarrierPortal to proactively manage risks and fortify the company’s defenses against cargo theft. NET also deployed Descartes MacroPoint™ for real-time visibility into freight movements, integrating the combined Descartes solutions into its TMS.

Flat World Global Solutions

To streamline processes and strengthen compliance, Flat World implemented Descartes MyCarrierPortal™ and Descartes MacroPoint™, gaining increased team productivity, robust compliance management and fraud prevention, and improved carrier relationships.

DC Logistics

By automating, accelerating, and simplifying fulfillment workflows, DC Logistics freed up resources to grow the business and diversify offerings across multiple revenue streams.

GEODIS

Read how GEODIS is using Descartes Global Price Management™ (Descartes GPM™) allocation functionality to reduce time and labor to book shipments, maintain carrier contract obligations, and improve customer satisfaction.

Royal Logistics

By implementing Descartes MyCarrierPortal, the company drastically reduced risk exposure, automated compliance checks, and delivered instant go/no-go approvals for carriers. The solution also helped Royal Logistics eliminate redundant back-and-forth emails, reduce overhead costs, and protect high-dollar shipments from unauthorized carriers.

Ascentek

By automating time-consuming manual processes to rate, optimize, and tender shipments across parcel, less-than-truckload (LTL), and truckload (TL) modes, Ascentek saved administrative time, streamlined labor at facilities, reduced shipping costs, and enhanced rate negotiation with better freight data insights.

PF Collins

Read How Customs Broker & Freight Forwarder PF Collins Is Automating Processes and Better Servicing Customers with Descartes

Featured Videos

Talking Logistics: Insights from Descartes’ 2025 Transportation Management Survey

Arrive Logistics: Reliable Connectivity, Lower Costs & Real-time Collaboration with Descartes

BW Retail Solutions: Growing the Brand with Next Level Ecommerce Fulfillment

Precision Omnichannel Fulfillment Bolsters Growing Ecommerce Sales & Expanding Store Network

Tomlinson Taps into Telematics to Enhance Business Performance

Talking Logistics: How Can B2B Distributors Improve Fleet Performance?