Customer Success

Gravesham Borough Council Increases First-Time Access with Customer Engagement Tools

Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.

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Industries

Solutions

Autoglass Increases Customer Satisfaction with ETA Tracking

The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician. 

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Industries

Automotive

Solutions

Watford Community Housing Increases First-time Access with Automated Customer Communications

Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals. 

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Industries

Solutions

Fairhive Homes Cuts Missed Appointments with Real-Time Engagement

Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.

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Industries

Solutions

Halo ARC Reduces Customer Calls with Real-Time Tracking and Notifications

Learn how Halo improved the collection and delivery process by increasing transparency.

Read more about Halo ARC Reduces Customer Calls with Real-Time Tracking and Notifications

Industries

Automotive

Solutions

Welsh Water Enhances Customer Experience Through ETA Tracking and Communications

Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre. 

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Industries

Solutions

Paradigm Housing Group Boosts First-Time Access Rates with Digital Appointment Tracking

Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.  

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Industries

Solutions

Ogi Reduces Missed Appointments with Proactive Customer Engagement

Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.

Read more about Ogi Reduces Missed Appointments with Proactive Customer Engagement

Industries

Solutions

Featured Customer Success Stories

Stoked Ride Shop

Stoked Ride Shop gained SKU-level margin visibility, improved bundle cost accuracy, and achieved 15% year-over-year growth with Descartes Sellercloud.

ER2

ER2 eliminated cross-shipping, improved picking speed by 75%, and reduced shipping costs using Descartes Sellercloud to unify eight warehouses.

Jem Global

As ecommerce became a primary growth engine, Jem Global's operational complexity increased. Manual processes and disconnected systems made it difficult to maintain inventory accuracy, fulfill orders efficiently, and scale with confidence. To support continued growth, the company turned to Descartes Sellercloud™.

Bridgeway

Bridgeway turned to Descartes MyCarrierPortal™ integrated with Descartes MacroPoint™ for shipment visibility to streamline processes across 15+ freight agent brands.

Lone Cypress Logistics

Lone Cypress focuses on delivering high standards of service and transparency for shipper customers, a goal supported by its tech stack that includes the Descartes Aljex™ broker-focused transportation management system (TMS) integrated with Descartes MacroPoint™ for real-time visibility and Descartes MyCarrierPortal™ for carrier vetting, onboarding and monitoring.

Sims Global Solutions

Seeking to improve operational efficiency, enhance security, and reduce fraud and risk across its carrier onboarding processes, Sims Global Solutions deployed Descartes MyCarrierPortal™.

Nationwide Equipment Transportation

Nationwide Equipment Transportation NET) turned to Descartes MyCarrierPortal to proactively manage risks and fortify the company’s defenses against cargo theft. NET also deployed Descartes MacroPoint™ for real-time visibility into freight movements, integrating the combined Descartes solutions into its TMS.

Flat World Global Solutions

To streamline processes and strengthen compliance, Flat World implemented Descartes MyCarrierPortal™ and Descartes MacroPoint™, gaining increased team productivity, robust compliance management and fraud prevention, and improved carrier relationships.

DC Logistics

By automating, accelerating, and simplifying fulfillment workflows, DC Logistics freed up resources to grow the business and diversify offerings across multiple revenue streams.

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