Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
Content Types
Solutions
Industries
Chips Go Here
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Learn how Halo improved the collection and delivery process by increasing transparency.
Industries
Solutions
Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
Industries
Solutions
Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
Industries
Solutions
Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.
Industries
Solutions
HSS Hire used customer engagement technology to digitise the customer experience, increase efficiency, and better manage feedback.
JK International is pleased to have made the move to Descartes since the solution is intuitive, the functionality is comprehensive, and Descartes' staff responsive to our inquiries.
Industries
Solutions
Valora, die Schweizer Gruppe mit einem umfassenden Foodvenience-Angebot, setzt seit über 20 Jahren auf den elektronischen Austausch von Geschäftsdokumenten (EDI - Electronic Data Interchange). Ein funktionierender EDI-Datenaustausch ist für Valora...
Industries
Solutions
Valora fait confiance aux services de Descartes STEPcom depuis plus de 20 ans et s'appuie depuis plus de 10 ans sur la solution d'externalisation « EDI Service Center ». De plus, Descartes STEPcom assiste Valora dans le traitement EDI avec les...
Industries
Solutions
Valora relies on Descartes' EDI for fast and error-free processing through the various Procure-to-Pay process stages in a wide variety of product groups through to automated invoice processing and connection to the central SAP system.
Industries
Solutions
Valora, de Zwitserse groep met een uitgebreid foodvenience-assortiment, vertrouwt al meer dan 20 jaar op de elektronische uitwisseling van zakelijke documenten (EDI - Electronic Data Interchange). Een goed functionerende EDI-gegevensuitwisseling is...
Industries
Solutions
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
Industries
Solutions
For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. Everything can go perfect on the front end of the sales process, but a poor delivery experience (e.g., late, missed, damaged)...
Automating Freight Forwarding Processes to Move Cargo More Efficiently. Speed Global Services (SGS) is a growing freight forwarder and customs broker committed to offering personal and customized shipping experience to its customer base. Over the...
Learn how JOELLE was able to increase productivity, tighten inventory control, and optimize the customer experience. With the help of Peoplevox & ShipRush, JOELLE continues to grow.
Industries
Solutions
Bereits 2007 verschickte der Mattenhersteller Gebufa die ersten Nachrichten per EDI (Electronic Data Interchange). Auch heute noch verlässt sich das Unternehmen auf EDI von Descartes, um einen reibungslosen Ablauf der täglichen Auftragsabwicklung zu...
Industries
Solutions
En 2007, Gebufa, producteur de tapis, envoyait déjà les premiers messages via EDI (Electronic Data Interchange). Aujourd'hui, l'entreprise s'appuie toujours sur l'EDI de Descartes pour assurer le bon déroulement de l'exécution quotidienne de ses...
Industries
Solutions
Gebufa, a producer of mats, first began using EDI (Electronic Data Interchange) in 2007. Today, the company still relies on EDI from Descartes to keep its day-to-day order fulfillment running smoothly.
Industries
Solutions
Gebufa kiest al sinds 2007 voor EDI voor de automatisering van B2B Messaging.
Industries
Solutions
Featured Customer Success Stories
ZIM Integrated Shipping Services
Read how ocean carrier ZIM is using Descartes to help provide customers with market-leading seaborne transportation and logistics services with a premiere level of service
eCard Systems
By leveraging business automation rules in Descartes ShipRush, eCard Systems shaved one and a half hours off its daily processing time by simplifying and accelerating shipping with FedEx One Rate, its preferred carrier service.
Swick Logistics
Swick Logistics implemented the cloud-based, user-friendly Descartes Aljex™ transportation management system (TMS) integrated seamlessly with Descartes MacroPoint™ for real-time load tracking and AI-powered capacity sourcing.
American Paper Optics
With automated workflows, seamless Shopify integration, and faster, cheaper shipping via the Descartes ShipRush™ multi-carrier shipping solution, American Paper Optics increased the efficiency and productivity of its fulfillment process across multiple sales channels.
Ship4wd
Ship4wd is using Descartes Global Price Management™ (Descartes GPM™) to provide customers with time savings and a quicker turnaround of guaranteed price quotes and comparisons.
Bahr Transportation
Bahr Transportation implemented the cloud-based Descartes Aljex™ transportation management system (TMS), seamlessly integrated with Descartes MacroPoint™ for real-time freight visibility, load tracking, and automated capacity sourcing.
Mitchell Distributing
This family-founded total beverage distributor and long-standing Anheuser Busch wholesaler replaced its legacy routing solution with Descartes’ strategic and daily route planning and route execution platform for delivery and sales resources.
Arctic Glacier
Arctic Glacier, North America’s leading manufacturer and distributor of packaged ice, implemented Descartes’ strategic route planning solution to achieve more agile and efficient routing, improve fleet performance, and enhance the customer experience.
Border States
Border States, the sixth-largest electrical distributor in the US, is reshaping its operational landscape through Descartes' advanced route planning, dispatch, and execution solution.
Featured Videos
Tomlinson Taps into Telematics to Enhance Business Performance
Talking Logistics: How Can B2B Distributors Improve Fleet Performance?
Learn How Blue Sky Achieved A 100% Order Accuracy Using Mobile Handheld Scanners
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Talking Logistics: Making a Difference: Supply Chains for a Better Tomorrow
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Halfords Mobile Expert Offers Customers Dynamic Appointment Self-Scheduling with Descartes
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.