Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
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Norwegian, a low-cost airline experiencing rapid global expansion, is using Descartes' cloud-based Global Air Messaging Gateway solution to help standardize and automate electronic air cargo communication with its customer base of freight forwarders...
Iceland Post, the national postal service for Iceland, has deployed the Descartes route planning solution to help it successfully transition to a parcel delivery company in response to the country’s ecommerce growth. With Descartes’ strategic route...
Coyote Logistics, a UPS Company based in Chicago, provides truckload, less-than-truckload, intermodal brokerage services and transportation management services to a wide range of businesses worldwide. Coyote is using the Descartes MacroPoint cloud...
Descartes has successfully integrated air and ocean transportation freight messaging and customs declaration filing with SAP® Transportation Management (SAP TM). The integrated solution gives customers using the SAP TM application access to the...
The Port of Antwerp, the largest port area in the world, has renewed its use of the Descartes Global Network™ (Descartes GLN™) for business-to-business electronic communication services to help accelerate the movement of goods across borders. The...
Rotech Healthcare, a leading U.S. provider of home medical equipment, as well as respiratory and sleep apnea treatment, is automating the planning, dispatch and data collection processes for its nationwide delivery fleet using Descartes' cloud-based...
Air carrier Silk Way West Airlines, part of the Azerbaijan-based Silk Way Group, is using Descartes' cloud-based Global Air Messaging to streamline operations by automating air cargo communication processes such as the electronic air waybill (eAWB)...
John S. James Co., a leading freight forwarder and customs house broker, is using Descartes' custom house broker solution to ensure it’s ready to meet the U.S. Customs and Border Protection’s (CBP) new Automated Commercial Environment (ACE)...
Wayfair, Inc., one of the world's largest online destinations for home furnishings and décor, is implementing Descartes’ marketing-leading home delivery solution to enhance its customers’ end-to-end experience while optimizing the use of the company...
Bring Cargo U.K., a transport and logistics supplier, is using Descartes e-Customs TM to help ensure its customers’ goods flow seamlessly by complying with the European Union's (EU) new Union Customs Code (UCC) legislation effective May 1, 2016. The...
Thompson Ahern International, a leading Canadian customs broker and freight forwarder, is expanding its use of Descartes' customs solution to help comply with the Canada Border Services Agency (CBSA) eManifest initiative for freight forwarders. The...
SRS Distribution, a leading U.S. roofing distributor, is using two Descartes solutions to reduce errors and simplify compliance with U.S. Department of Transportation regulations. Descartes Telematics & Compliance™ automates driver hours of service...
Emerald Performance Materials, a specialty chemicals producer for food and industrial applications, is using the Descartes MK Dynamic Screening™ solution to proactively screen global customers, trading partners and the full range of participants in...
ChannelPorts, the leading neutral customs clearance agent in the U.K. with a facility serving the Eurotunnel and Port of Dover, is using the Descartes e-Customs™ and Descartes Pentant™ solutions to increase the speed and improve the visibility of its...
Lancaster Farm Fresh Organics’ mission is to deliver high-quality produce, within 24 hours of being picked, to wholesale markets and community supported agriculture members. Using the Descartes Route Planner™ On-demand solution, they have shifted...
Ingram Micro, a leader and innovator in supply chain services and global technology, will be extending its use of Descartes' denied party screening solution to help ensure global trade compliance for expanding operations in Europe. The company, a...
Sonepar, a leading global distributor of electrical products and services, announced that Technische Unie, its Dutch subsidiary, is using Descartes' integrated routing and mobile solution to improve delivery operations. With Descartes Route Planner™...
Steelcase Inc., a leading global provider of architecture, furniture and technology products and services, is focused on surpassing customer expectations for exceptional service. To this end, the company implemented the Descartes MacroPoint™ freight...
Nippon Cargo Airlines (NCA) is the sole cargo airline company in Japan, servicing an extensive network across Asia, America and Europe. With the U.S. Customs and Border Protection (CBP) and Transportation Security Commission (TSA) now requiring Air...
MASKWORLD is Germany’s leading online retailer of costumes and disguises. To meet the demands of surging shipment volumes during seasonal peaks, the omnichannel distributor implemented the scalable, automated Descartes pixi* Warehouse Management...
Featured Customer Success Stories
Lone Cypress Logistics
Lone Cypress focuses on delivering high standards of service and transparency for shipper customers, a goal supported by its tech stack that includes the Descartes Aljex™ broker-focused transportation management system (TMS) integrated with Descartes MacroPoint™ for real-time visibility and Descartes MyCarrierPortal™ for carrier vetting, onboarding and monitoring.
Sims Global Solutions
Seeking to improve operational efficiency, enhance security, and reduce fraud and risk across its carrier onboarding processes, Sims Global Solutions deployed Descartes MyCarrierPortal™.
Nationwide Equipment Transportation
Nationwide Equipment Transportation NET) turned to Descartes MyCarrierPortal to proactively manage risks and fortify the company’s defenses against cargo theft. NET also deployed Descartes MacroPoint™ for real-time visibility into freight movements, integrating the combined Descartes solutions into its TMS.
Flat World Global Solutions
To streamline processes and strengthen compliance, Flat World implemented Descartes MyCarrierPortal™ and Descartes MacroPoint™, gaining increased team productivity, robust compliance management and fraud prevention, and improved carrier relationships.
DC Logistics
By automating, accelerating, and simplifying fulfillment workflows, DC Logistics freed up resources to grow the business and diversify offerings across multiple revenue streams.
GEODIS
Read how GEODIS is using Descartes Global Price Management™ (Descartes GPM™) allocation functionality to reduce time and labor to book shipments, maintain carrier contract obligations, and improve customer satisfaction.
Royal Logistics
By implementing Descartes MyCarrierPortal, the company drastically reduced risk exposure, automated compliance checks, and delivered instant go/no-go approvals for carriers. The solution also helped Royal Logistics eliminate redundant back-and-forth emails, reduce overhead costs, and protect high-dollar shipments from unauthorized carriers.
Ascentek
By automating time-consuming manual processes to rate, optimize, and tender shipments across parcel, less-than-truckload (LTL), and truckload (TL) modes, Ascentek saved administrative time, streamlined labor at facilities, reduced shipping costs, and enhanced rate negotiation with better freight data insights.
PF Collins
Read How Customs Broker & Freight Forwarder PF Collins Is Automating Processes and Better Servicing Customers with Descartes
Featured Videos
Talking Logistics: Insights from Descartes’ 2025 Transportation Management Survey
Arrive Logistics: Reliable Connectivity, Lower Costs & Real-time Collaboration with Descartes
BW Retail Solutions: Growing the Brand with Next Level Ecommerce Fulfillment
Precision Omnichannel Fulfillment Bolsters Growing Ecommerce Sales & Expanding Store Network
Tomlinson Taps into Telematics to Enhance Business Performance
Talking Logistics: How Can B2B Distributors Improve Fleet Performance?
Learn How Blue Sky Achieved A 100% Order Accuracy Using Mobile Handheld Scanners
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.