Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
Content Types
Solutions
Industries
Chips Go Here
Automating Rating to Free Resources, Drive-up Revenue & Customer Service Challenge: Manual Processes Impeded Efficiency Hellman Worldwide Logistics is a growing logistics service provider (LSP) that is expanding into new regions and service offerings...
Solutions
Founded in 2001, Puerto Rico’s E.T.H. Cargo Services is a total solutions logistics service provider and Non-Vessel Operating Common Carrier (NVOCC) that offers transportation and warehousing solutions for logistics providers and forwarders across...
As a leading producer of high end jewellery, Graff Diamonds sources material from throughout the globe. With complex customs-related processes when coordinating shipments from multiple regions, the company required technology to better leverage duty...
Industries
Solutions
Learn how John S. James Co. is using a range of Descartes solutions to achieve a higher level of productivity and regulatory success. From its central location near the Port of Savannah, the largest single container terminal in North America, John S...
With the Descartes solution in place, Marks & Spencer has quicker access to customs-related data. With better information, the company can more rapidly clear cargo through customs as well as enable streamlined communication. Ensuring that procedures...
Industries
Solutions
A Customs Brokerage (ACB) is a high-volume third-party logistics provider (3PL), Non-Vessel Operating Common Carrier(NVOCC) and international freight forwarder. The company was approaching a critical threshold that required added automation in its...
Encore Forwarding, Inc. (EFI) is an international and domestic freight forwarder and U.S. customs broker. The company, which was founded in 1985 and is wholly female owned, specializes in organizing the safe and efficient movement of goods for more...
Featured Customer Success Stories
Lone Cypress Logistics
Lone Cypress focuses on delivering high standards of service and transparency for shipper customers, a goal supported by its tech stack that includes the Descartes Aljex™ broker-focused transportation management system (TMS) integrated with Descartes MacroPoint™ for real-time visibility and Descartes MyCarrierPortal™ for carrier vetting, onboarding and monitoring.
Sims Global Solutions
Seeking to improve operational efficiency, enhance security, and reduce fraud and risk across its carrier onboarding processes, Sims Global Solutions deployed Descartes MyCarrierPortal™.
Nationwide Equipment Transportation
Nationwide Equipment Transportation NET) turned to Descartes MyCarrierPortal to proactively manage risks and fortify the company’s defenses against cargo theft. NET also deployed Descartes MacroPoint™ for real-time visibility into freight movements, integrating the combined Descartes solutions into its TMS.
Flat World Global Solutions
To streamline processes and strengthen compliance, Flat World implemented Descartes MyCarrierPortal™ and Descartes MacroPoint™, gaining increased team productivity, robust compliance management and fraud prevention, and improved carrier relationships.
DC Logistics
By automating, accelerating, and simplifying fulfillment workflows, DC Logistics freed up resources to grow the business and diversify offerings across multiple revenue streams.
GEODIS
Read how GEODIS is using Descartes Global Price Management™ (Descartes GPM™) allocation functionality to reduce time and labor to book shipments, maintain carrier contract obligations, and improve customer satisfaction.
Royal Logistics
By implementing Descartes MyCarrierPortal, the company drastically reduced risk exposure, automated compliance checks, and delivered instant go/no-go approvals for carriers. The solution also helped Royal Logistics eliminate redundant back-and-forth emails, reduce overhead costs, and protect high-dollar shipments from unauthorized carriers.
Ascentek
By automating time-consuming manual processes to rate, optimize, and tender shipments across parcel, less-than-truckload (LTL), and truckload (TL) modes, Ascentek saved administrative time, streamlined labor at facilities, reduced shipping costs, and enhanced rate negotiation with better freight data insights.
PF Collins
Read How Customs Broker & Freight Forwarder PF Collins Is Automating Processes and Better Servicing Customers with Descartes
Featured Videos
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Arrive Logistics: Reliable Connectivity, Lower Costs & Real-time Collaboration with Descartes
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Tomlinson Taps into Telematics to Enhance Business Performance
Talking Logistics: How Can B2B Distributors Improve Fleet Performance?
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Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.