Cloud-based Delivery and Route Planning Software Improves Efficiency and Customer Service for U.S. Distributor

Sergio Torres is Vice President, Product Management for Descartes' Routing, Mobile and Telematics

US Supply Company (US Supply), a provider of plumbing and contractor equipment, has improved efficiency and enhanced its customer service by centralizing delivery operations with Descartes’ route planning and delivery software. With headquarters in West Conshohocken, PA, and 12 additional locations across Pennsylvania and New Jersey, US Supply sells quality products to local contractors and plumbers that are typically not stocked at other plumbing and contractor businesses. In addition to providing quality products, they deliver their products to job sites, and offer free next-day delivery on all in-stock products, with no minimums. This value-added service has been made possible with US Supply’s implementation of Descartes Route Planner™ On-demand solution.

Why Descartes?

Kevin Hollinger, Director of Operations at US Supply, outlined the issues his company was facing. "Prior to working with Descartes, our branches were planning and executing deliveries independently. We had no centralization and our drivers had no tools to manage or organize deliveries," said Hollinger. "Using Descartes' Route Planner On-demand, we made our routes and drivers more effective resulting in annual savings of over USD $400,000. We're also averaging 99.5% on-time and complete deliveries which is fantastic for customer service."

Cloud-based, Mobile Routing Solution

Descartes' Route Planner On-demand is an integrated cloud-based delivery route planning, execution and mobile solution. It provides an easy and affordable way to plan routes, track and monitor driver performance, and capture proof-of-delivery information in real time. It optimizes both static and dynamic routes to maximize productivity, taking into account geographic zones, time windows, and the operational and physical constraints of delivery fleets.

Descartes' Route Planner On-demand provides a sophisticated, yet easy-to-use, functionality through a web browser, or through an Android or Windows Mobile device. The web-based architecture and use-based pricing model is ideally suited for small- to mid-size enterprises that want advanced capabilities delivered simply and cost effectively.

Descartes' Route Planner On-demand is an excellent option for distribution companies such as US Supply to quickly roll out a new fleet management solution without having a significant information technology burden or up-front investment.

For additional information about US Supply, visit their website:

Written by Sergio Torres

Vice President, Product Management for Descartes' Routing, Mobile and Telematics