Using an All-in-One Solution to Consolidate All Ecommerce Operations

Bambi Baby is a family-owned business founded in 1976. To expand its business beyond its brick-and-mortar stores, Bambi Baby began selling online in the early 2000s. Before Descartes Sellercloud, they relied on ERP software to manage inventory and orders but encountered multiple issues. 

Bambi Baby used ERP software to manage inventory and orders but still faced problems. “There was a ton of bottlenecks that we were experiencing. Shipping was not fluid. Inventory [and] communicating with the website was always a problem,” said Weiss. 

Furthermore, Bambi Baby still had many manual processes, which were time-consuming and error prone. They also had nothing to tell them when a product was close to being out of stock. Bambi Baby began searching for a software solution that could improve processes within their company, specifically order management and inventory purchasing. 

Bambi Baby specializes in mid- to high-end baby retail, including infant car seats, strollers, and nursery furniture such as cribs and dressers. Its exponential growth is owed to its philosophy of educating customers on the right products for their lifestyle. 

The biggest difference Descartes Sellercloud has made for Bambi Baby is that orders are automatically sent to where they need to be and don’t need to involve many staff members. “An order comes in and it gets populated right into our shipping station. So you no longer have to manually process every order,” said Weiss. 

Instead, picklists are automatically generated and ready for warehouse workers to pick. “I have my warehouse workers come in in the morning, and they have a list of orders they need to pick, pack and ship. It’s saved office hours,” said Weiss. Non-warehouse staff doesn’t need to be involved and can work on other tasks, improving efficiency and tasks related to company growth. 

Weiss also regularly uses Descartes Sellercloud’s robust reporting features to make business decisions. Not only does it help Bambi Baby order more efficiently, but it also notifies them when products are close to selling out—something they couldn’t previously track. 

Another feature Bambi Baby regularly uses is ‘saved searches,’ which allows users to save specific search criteria, so they no longer need to input the same parameters each time, making it easier to find things they regularly need.   

Weiss tells us they use saved searches daily to pull certain order types. For example, orders that could be fraudulent, include discontinued products, or need to be expedited. “100% saved searches help us better manage our time,” says Weiss. 

Descartes Sellercloud was pivotal in enabling Bambi Baby to grow online and offline. Today, they have stores in New York and New Jersey and recently opened a fifth in Miami, Florida. 

Automation made tasks more manageable and removed the need for unnecessary people to be involved in processes. It also enabled their business to thrive in the fast-paced ecommerce industry. 

Weiss recommends that businesses considering Descartes Sellercloud have a good understanding of what they want to achieve because the solution can be customized around solving your challenges. 

As an ever-improving, actively developed product that constantly introduces new features, Bambi Baby believes that Descartes Sellercloud will continue to help them grow and achieve their vision.