Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, has helped Farsound Aviation, a prominent service provider for the world’s aerospace industry, to improve its profitability by automating compliance with U.K./EU customs regulations with the
Descartes e-Customs™ filing solution. The use ofDescartes e-Customs resulted in annual cost savings of thousands of pounds.

“Before using Descartes e-Customs, our business was shedding a large amount of costs associated with import duties due to inefficient filing practices,” said Ian Burley, Operations Director at Farsound Aviation. “Our investment in Descartes’ solution was easily justified based on the duty savings alone and we have enhanced our overall compliance by automating inbound and outbound declaration processes from within one advanced solution.”

Farsound Aviation provides parts distribution, logistics and supply chain management services to customers in the aerospace repair industry, all over the world. Farsound imports the majority of its materials from the U.S., Europe and the Far East, which are then distributed to the company’s global customer base. The import and export customs and excise filing process was a significant burden for the Farsound Aviation team before the deployment of Descartes e-Customs helped them to gain control of the customs filing process and minimize their spend.

Descartes e-Customs is a secure, web-based solution that can help filers submit the data to HMRC and other government agencies from within a concise, easy-to-use interface. From template-driven declarations, client-specific data and the ability to duplicate previous declarations, Descartes e-Customs can adapt to the multiple ways that companies operate.

“We’re pleased to help Farsound Aviation improve control of its customs processes,” said Pol Sweeney, VP Sales and Business Manager UK for Descartes. “The integration with Descartes e-Customs has allowed Farsound Aviation to manage inbound and outbound declarations with one easy-to-use application, which has led to significant cost savings.”

About Farsound Aviation

Founded in 1979, Farsound Aviation is a leading supply chain and logistics solutions provider, distributor and stockist for the global aerospace industry, delivering parts from hundreds of suppliers directly to the production line. Farsound’s client list includes a number of the world’s leading aero engine MRO organisations. The company also supports customers in the defence, marine and petrochemical industries. In response to the specific needs of individual customers, Farsound provides innovative, bespoke services that can include:

  • Procurement consolidation
  • Consignment kanban
  • Kitting solutions
  • Direct line feed (DLF)
  • Contract scheduling and long term agreements (LTA)
  • Vendor managed inventory (VMI)

Whatever the nature of the service provided, the emphasis is always on reliable on-time delivery, continuous low cost sourcing, highly competitive pricing and excellent customer care, including 24-hour support. To ensure the process is entirely transparent, Farsound’s customers have access to a real-time web dashboard that enables them to check the status of their orders at any time. Dedicated to ensuring the availability of parts as and when required, anywhere in the world. Farsound strives to merit its reputation as ‘The Aero Engine MRO Supplier of Choice’. Learn more at

About Descartes

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at, and connect with us on LinkedIn and Twitter.

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