Supply Chain Dive spotlights Descartes’ annual ecommerce study, which found that 67% of consumers surveyed experienced a #lastmile delivery failure & that 68% of those affected took action translating into negative consequences for the retailer or delivery company.
Supply Chain Dive: Descartes’ Annual Ecommerce Study Shows Slightly Improved Home Delivery Performance as 67% of Consumers Still Face Delivery Problems
Posted Apr 10, 2023