Customer Service Desk
At Descartes, our customer's satisfaction is our primary measure of success. Descartes' Service Desk and Expertise Centers are a critical component to ensuring our clients' needs are met. We know because our customers say that we have high quality experts and provide fast response and time to problem resolution. Descartes’ Service Desk and Expertise Centers are committed to providing dependable and timely resolution of all customer inquiries regarding the use of Descartes' solutions and services.
Every customer inquiry is professionally tracked from the time contact is initiated until a resolution is reached. Based on the priority of a case, Descartes’ Expertise Centers escalate customer issues within our organization to ensure mission-critical problems receive a quick resolution.
Contacting Descartes’ Service Desk:
Following ITIL principles, Descartes’ portal helps our customers manage their service needs 24 hours a day, 365 days a year. It enables them to track the progress of reported issues and enhancement requests as well as access to a knowledge base to assist self-help.
Click here to access the Service Desk Portal
Click here to download the guidelines for using the Service Desk Portal (PDF, 1.17 MB)
Alternatively you may send an email to firstname.lastname@example.org or call 877 786 9339 (Outside North America: +800 7866 3390) where your enquiry will be routed to the appropriate Expertise Center.