News

With product returns taking a bite out of profit margins, eCommerce Fastlane shares strategic tips from Descartes’ Richard McNish on how to minimize the costly burden of returns. McNish offers insights into how to transform reverse logistics processes from a cost center to an opportunity to strengthen customer relationships, hone brand identity, and improve customer retention.

Taking advantage of duty recovery and optimization is a smart but often overlooked strategy for trimming costs. Inside Logistics shares insights from Descartes’ Ted Rowe on how companies and identify—and recover—customs duty overpayments and learn strategies to fine tune how goods are classified to prevent future overpayments. See p. 27!

IT Supply Chain shares insights from Descartes’ Chris Jones on how technology-driven route planning can help many distributors improve fleet productivity by 2%–5% annually, with 50% fewer planners being able to plan routes for 70-100 vehicles each.

LONDON, U.K. and ATLANTA, Georgia, March 19, 2024 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that the U.K.’s leading kitchen retailer, Wren Kitchens, is using Descartes’ dynamic appointment scheduling, route planning and optimisation solution to improve surveyor productivity allowing them to complete 56% more customer appointments and significantly reduce its overall ‘cost per appointment’, which has saved the company £2million annually. The solution has dramatically improved the productivity of Wren’s surveyors, who typically visit a customer’s home to provide estimates for kitchen or bedroom renovation projects.

With product returns taking a bite out of profit margins, eCommerce Fastlane shares strategic tips from Descartes’ Richard McNish on how to minimize the costly burden of returns. McNish offers insights into how to transform reverse logistics processes from a cost center to an opportunity to strengthen customer relationships, hone brand identity, and improve customer retention. #reverselogistics #logistics #ecommerce

SUPPLY CHAIN XCHANGE covers Descartes’ recent study that reveals 76% of supply chain and logistics operations are experiencing notable workforce shortages, with transportation and warehouse operations the most challenged by resource shortages.

The Financial Post shares how Descartes’s strategic route planning solution helped premium ice manufacturer, Arctic Glacier, optimize its distribution network and fleet performance across 100 facilities, 1,000 vehicles, and 75,000 customer locations in the U.S. and Canada.

Inside Logistics reveals how packaged ice manufacturer, Arctic Glacier, is using Descartes’ strategic route planning solution to optimize ice distribution from over 100 facilities and 1,000 vehicles to 75,000 customer locations across the U.S. and Canada.

INTELLIGENT TECH CHANNELS discusses the U.S. labor shortage. Post-pandemic, supply chain and logistics organizations continue to struggle securing the labor, knowledge workers and leaders they need to thrive, with 76% experiencing notable labor shortages, according to new Descartes study.

Supply Chain Dive shares how packaged ice manufacturer, Arctic Glacier, improved its distribution network efficiency, its fleet performance, and the customer experience using Descartes’ strategic route planning solution.