Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
Content Types
Solutions
Industries
Chips Go Here
Video: Richards Building Supply Improves Customer Service with Operational Visibility Let's Talk Watch Video What to Expect On-site interviews with Richards Building Supply team members across operations, sales, and leadership sharing real-world...
Industries
Solutions
B2B Distributors Improve Delivery Service with Customer Engagement Let's Talk Learn More Today’s customers expect convenience, transparency, and speed. Distributors are turning to digital customer engagement strategies to bridge the gap between...
Industries
All industries
Solutions
Building Supply Distributors are Improving Building Material Delivery without Growing their Fleet Let's Talk Learn More Key Takeaways Building supply distributors face increasing pressure to improve fleet efficiency, reduce costs, and meet growing...
Industries
Solutions
Video: Richards Building Supply Reduces Claims and Improves Customer Experience with Mobile Solutions Let's Talk Learn More Discover how Richards Building Supply, a leader in the building materials industry, leverages Descartes solutions to enhance...
Industries
Solutions
Discover how New Castle Building Products, a leader in exterior building materials, transformed fleet operations and enhanced efficiency with Descartes route planning and proof-of-delivery solutions.
Industries
Solutions
Discover how SRS Distribution, a leader in building materials and landscape supply company, transformed its fleet operations with proactive safety measures and optimized route planning (Geotab Telematics and Descartes Route Planner™ On-demand). With...
Industries
Solutions
Border States Takes Last-Mile Delivery Performance and the Customer Experience to the Next Level Let's Talk Download Case Study Border States, the sixth-largest electrical distributor in the US, is reshaping its operational landscape through...
Industries
Solutions
Optimized Route Scheduling Helps Richards Building Supply Enhance Delivery Processes to Better Manage Customer Orders Let's Talk Download Case Study Going Paperless with Descartes Heightens Delivery Performance for Customers As a wholesale...
Industries
Solutions
PlaceMakers Transforms Customer Experience by Centralizing Building Supply Distribution with Descartes’ Delivery Route Planning Solution Let's Talk Download Case Study New Zealand’s leading supplier of building materials and hardware, PlaceMakers...
Industries
Solutions
US LBM Boosts Productivity and Customer Experience with Innovative Descartes Last Mile Delivery Solution Let's Talk Download Case Study US LBM Holdings is a leading U.S. distributor of specialty building materials with more than 250 locations across...
Industries
Solutions
Wimsatt Boosts Distribution Efficiency with Descartes Dynamic Routing Solution Let's Talk Download the Case Study Boosting Distribution Efficiency with Descartes’ Dynamic Routing Solution As a leading supplier of roofing and building supplies to...
Industries
Solutions
As a leading supplier of premium building and landscape products in a demanding Australian marketplace, BC Sands required route planning and delivery software that ensured consistent, on-time, in-full delivery. The company used the same-day...
Industries
Solutions
Stephenson’s delivery vehicles are dispatched from one of five central hubs in the Greater Toronto Area (GTA). Stephenson’s delivery planning process started with an Excel spreadsheet and evolved over time to a homegrown, manually administered...
Industries
Solutions
Featured Customer Success Stories
Lone Cypress Logistics
Lone Cypress focuses on delivering high standards of service and transparency for shipper customers, a goal supported by its tech stack that includes the Descartes Aljex™ broker-focused transportation management system (TMS) integrated with Descartes MacroPoint™ for real-time visibility and Descartes MyCarrierPortal™ for carrier vetting, onboarding and monitoring.
Sims Global Solutions
Seeking to improve operational efficiency, enhance security, and reduce fraud and risk across its carrier onboarding processes, Sims Global Solutions deployed Descartes MyCarrierPortal™.
Nationwide Equipment Transportation
Nationwide Equipment Transportation NET) turned to Descartes MyCarrierPortal to proactively manage risks and fortify the company’s defenses against cargo theft. NET also deployed Descartes MacroPoint™ for real-time visibility into freight movements, integrating the combined Descartes solutions into its TMS.
Flat World Global Solutions
To streamline processes and strengthen compliance, Flat World implemented Descartes MyCarrierPortal™ and Descartes MacroPoint™, gaining increased team productivity, robust compliance management and fraud prevention, and improved carrier relationships.
DC Logistics
By automating, accelerating, and simplifying fulfillment workflows, DC Logistics freed up resources to grow the business and diversify offerings across multiple revenue streams.
GEODIS
Read how GEODIS is using Descartes Global Price Management™ (Descartes GPM™) allocation functionality to reduce time and labor to book shipments, maintain carrier contract obligations, and improve customer satisfaction.
Royal Logistics
By implementing Descartes MyCarrierPortal, the company drastically reduced risk exposure, automated compliance checks, and delivered instant go/no-go approvals for carriers. The solution also helped Royal Logistics eliminate redundant back-and-forth emails, reduce overhead costs, and protect high-dollar shipments from unauthorized carriers.
Ascentek
By automating time-consuming manual processes to rate, optimize, and tender shipments across parcel, less-than-truckload (LTL), and truckload (TL) modes, Ascentek saved administrative time, streamlined labor at facilities, reduced shipping costs, and enhanced rate negotiation with better freight data insights.
PF Collins
Read How Customs Broker & Freight Forwarder PF Collins Is Automating Processes and Better Servicing Customers with Descartes
Featured Videos
Talking Logistics: Insights from Descartes’ 2025 Transportation Management Survey
Arrive Logistics: Reliable Connectivity, Lower Costs & Real-time Collaboration with Descartes
BW Retail Solutions: Growing the Brand with Next Level Ecommerce Fulfillment
Precision Omnichannel Fulfillment Bolsters Growing Ecommerce Sales & Expanding Store Network
Tomlinson Taps into Telematics to Enhance Business Performance
Talking Logistics: How Can B2B Distributors Improve Fleet Performance?
Learn How Blue Sky Achieved A 100% Order Accuracy Using Mobile Handheld Scanners
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.