In this third blog of the series, we look at when to know it is time to make a change of customs management solutions, with the aim of helping guide businesses through the key indicators that necessitate a shift.

Within the dynamic landscape of international trade and commerce, the decision to transition from existing customs filing solutions to something new is a critical juncture for businesses. The intricacies of global trade, regulatory adjustments, and the constant need for efficiency and compliance make choosing the right customs filing solution paramount. As we delve into the nuances of when and why it might be time for a change, this exploration aims to guide businesses through the key indicators that necessitate a shift. Whether prompted by regulatory shifts, the imperative for scalability, integration demands within the supply chain, or a pursuit of cost-effectiveness and technological advancements, each consideration plays a pivotal role in steering the course towards an optimal custom filing solution.

What drives the need to change customs filing solutions?

Ultimately, the decision to change customs filing solutions, whether it is an existing software platform or a third-party broker, depends on the specific needs, goals and challenges faced by the business. Outlined below are just a few scenarios that drive change.

Regulatory Changes

If there are significant changes in customs regulations or procedures, it may necessitate a switch to a new custom filing solution. New requirements or modifications to existing regulations could make the current system obsolete or insufficient for compliance purposes. Adapting to updated regulations may require a more advanced or specialised customs filing solution.

Scalability and Efficiency

If the business is expanding or experiencing a higher volume of shipments, the existing customs filing solution may struggle to handle the increased workload efficiently. In such cases, a more scalable and robust solution may be necessary to manage the growing demands. A new system might offer features like automation, integration with other business processes, or enhanced data processing capabilities, leading to improved efficiency.

Integration with Supply Chain Partners

When there is a need for better collaboration and integration with supply chain partners, a switch to a different custom filing solution might be considered. Seamless data exchange and interoperability with other stakeholders in the supply chain, such as freight forwarders, customs authorities, or trade partners, could be vital for streamlining operations and reducing delays. Incompatible or outdated systems may hinder effective collaboration, prompting the need for a change.


If the current customs filing solution is expensive to maintain, and alternative solutions offer cost savings, businesses may consider switching. This evaluation could include considering the licensing fees, transaction charges, implementation costs, and ongoing support expenses associated with the existing solution. A more affordable solution that provides comparable functionality might be appealing, especially if it aligns with the organisation's cost-saving goals. Our pricing model and return on investment calculator is a good place to start visit [add in link to pricing page]

Enhanced Compliance and Risk Management

In some cases, businesses may find that their existing customs filing solution lacks robust compliance and risk management features. If there is a need for more comprehensive risk assessment, compliance monitoring, or audit capabilities, a switch to a new solution with advanced features could be advantageous. Improved compliance and risk management can help avoid penalties, reduce the likelihood of errors or delays, and ensure smoother customs processes.

Technology Advancements

The rapid pace of technological advancements in customs and trade management can render existing solutions outdated. If competitors or industry peers are adopting newer technologies that offer advantages like real-time tracking, predictive analytics, it may prompt a haulier trader, or broker to consider switching their customs filing solution to stay competitive and leverage the latest tools available.

It's important to conduct a thorough evaluation of the existing system or processes, assess the requirements, consider available options, and choose a solution that aligns with the organisation's objectives and future growth plans.

In the realm of customs filing solutions, the decision to embrace change is not just a response to evolving needs; it is a strategic move to align with the dynamic contours of global trade. As businesses navigate the intricate web of regulatory landscapes, scalability challenges, integration imperatives, and technological advancements, the realisation dawns that change is not merely an option but a prerequisite for sustained success.


By conducting a comprehensive evaluation, embracing innovation, and aligning solutions with organisational objectives, businesses can fortify their customs filing processes, ensuring not only compliance but also resilience in the face of a rapidly transforming global trade environment.

If you are interested in delving deeper into each of these aspects and gaining a comprehensive understanding of what to look for when selecting a customs management solution, then contact us below. A Descartes Customs management solution can not only help to meet your current needs but also offer solutions that can help you to seamlessly adapt to the dynamic nature of international trade.

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