Increase Feedback Volumes, Reduce Call Center Costs, and Speed Up Service Recovery with Real-Time, Actionable Customer Satisfaction Surveys
To meet and exceed expectations in today’s market, you need to listen to your customers. For feedback to be representative and actionable, businesses must survey customers quickly after each service appointment or delivery.
Maximize your response rate and reduce the need for outbound calls with a configurable and easy-to-use form sent immediately to a customer’s own device.
— Michael Alldridge
Operations Direction, South West and Wales, HSS HIRE
"Driver feedback is a game changer for us and provides a wealth of information. Previously, negative feedback would be directed to a sales colleague and escalated over a matter of weeks. Now, customers get a call from a senior manager within thirty minutes, to see what we can learn from the experience."