9 Best Practices to Collect Customer Feedback
How to gather useful feedback after a delivery or service appointment
Welsh Water Enhances Customer Experience
The utility provider increased efficiency with tracking and feedback.

Increase Feedback Volumes, Reduce Call Center Costs, and Speed Up Service Recovery with Real-Time, Actionable Customer Satisfaction Surveys

To meet and exceed expectations in today’s market, you need to listen to your customers. For feedback to be representative and actionable, businesses must survey customers quickly after each service appointment or delivery. 

Maximize your response rate and reduce the need for outbound calls with a configurable and easy-to-use form sent immediately to a customer’s own device. 

Feature Expansion

— Michael Alldridge 
Operations Direction, South West and Wales, HSS HIRE   

"Driver feedback is a game changer for us and provides a wealth of information. Previously, negative feedback would be directed to a sales colleague and escalated over a matter of weeks. Now, customers get a call from a senior manager within thirty minutes, to see what we can learn from the experience." 

Fleet Resource Center

Expand Your Routing, Mobile & Telematics Knowledge

Additional Resources

Paradigm Introduces Tracking and Feedback
Real-time feedback contributes to the preventative complaints process.
What to Look for in a Feedback Platform
Considerations to help you choose a customer feedback solution.
How Customer Feedback Improves Service Recovery
Discover how real-time feedback can transform your customer service.

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