Knowledge Center

In today's interconnected global business environment, organizations encounter a multitude of challenges, ranging from intense competition to evolving consumer demands. Nonetheless, one challenge is gaining prominence – the need to give paramount...

In recent developments, U.S. regulators have taken measures to expand export restrictions on advanced AI chips, which could impact leading semiconductor manufacturers such as Nvidia, Intel and others. These regulations aim to prevent the involvement...

U.S. President Joe Biden signed the Uyghur Forced Labor Prevention Act (UFLPA) into law to assist with an overall campaign of removing forced labor from commercial supply chains. The new law specifically allows the government to presume that forced...

Modern route planning solutions are powerful tools for fleet operators to reduce costs, improve the customer experience, and even grow revenue. However, the business value that companies get after go-live varies greatly due to vendor service and...

The distribution landscape is evolving at a breakneck pace. Customer demands are changing, and profit margins are under constant pressure. In this rapidly transforming business environment, companies need to reevaluate their distribution operations...

Tracking customer feedback is vital to customer satisfaction. Here’s what to look for in a delivery or field service customer feedback platform.

Discover how real-time customer feedback tools can transform service recovery, boost satisfaction, and streamline operations for delivery providers.

Discover how businesses collect useful customer feedback after a last mile delivery or field service appointment.

Knowing these 4 customer communication trends can take your last-mile customer experience and employee satisfaction to the next level.

Building upon their personal experience while online shopping, customers now expect information on-demand from their forwarder. They want to access information and book shipments online. Customers also want value. They want to compare cost versus...

In today’s lightning-fast-paced world where customers continue to expect more, efficient vehicle route planning is crucial for last mile logistics companies. Whether you run a small local delivery service or oversee a fleet of trucks for a large...

Canadian Customs Self-Assessment (CSA) An Overview & How Descartes Can Help Connect with Descartes What is the Canadian CSA Program? The Customs Self-Assessment (CSA) program is designed for low-risk, pre-approved importers, carriers, and registered...

Route planning systems play a vital role in optimizing last mile delivery operations, reducing costs, and enhancing customer service. Some companies achieve phenomenal results while too many others don’t get close or fail. Why is that when there are...

Route planning solutions have undergone significant evolution due to advancements in route optimization , integration of artificial intelligence (AI), real-time GPS availability, and enhancements in geospatial data. These solutions offer a diverse...

Explore the significance of real-time communication and timely engagement in elevating the last-mile delivery experience.

From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.

Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?

KEY TAKEAWAYS 1. WMS software, or a Warehouse Management System, is used by warehouse workers to handle activities such as barcode scanning, inventory tracking, order processing, receiving, put away, picking, and packing. 2. WMS software comes in two...

Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.

Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.