Ecommerce Operations

In an article featured in Retail Today, Johannes Panzer, Head of Ecommerce Industry Solutions at Descartes describes four factors that impact fulfillment—and ultimately top- and bottom-line performance—as retailers navigate ongoing supply chain turbulence.

Supply Chain Brain features in its Think Tank blog a recent Descartes study of 8,000 consumers in Europe and North America showing that consumers are open to home delivery options for their ecommerce purchases, including eco-friendly deliveries, which can reduce costs for retailers while improving revenue and customer loyalty. To reap the rewards, retailers need to stop treating home delivery monolithically.

Total Retail shares insights from Descartes’ Johannes Panzer on three key factors shaping the ecommerce landscape that retailers can keep in mind to get the goods they need when they need them, and to deliver orders to their customers in a cost-effective and timely manner.

Multichannel Merchant on Descartes’ annual ecommerce study, which found that 68% of consumers who had a mediocre delivery experience took some form of action translating into negative consequences for the retailer or delivery company.

Supply Chain Dive spotlights Descartes’ annual ecommerce study, which found that 67% of consumers surveyed experienced a #lastmile delivery failure & that 68% of those affected took action translating into negative consequences for the retailer or delivery company.