Ecommerce Operations

eSeller365 shares key findings from Descartes’ second annual consumer sentiment study of ecommerce home delivery, including that two-thirds (68%) of shoppers said they took some form of action against the seller or delivery company due to poor delivery experience.

Parcel and Postal Technology International covers key findings from Descartes’ consumer sentiment research on ecommerce home delivery, including that 67% of consumers surveyed experienced delivery issues and that 68% of those affected took action translating into negative consequences for the retailer or delivery company.

Ecommerce Bytes highlights findings from Descartes’ second annual ecommerce home delivery study, including that consumers’ preference for low-cost delivery is twice as important as delivery speed.

EcommerceNext speaks to Descartes’ Johannes Panzer on key trends affecting the ecommerce industry in 2023, including consumer delivery personas, the use of automation in the warehouse to improve employee retention, and digitization across order fulfillment and customer experience workflows.

Germany’s Das Kostümland deploys Descartes’ ecommerce warehouse management system to keep pace with dramatic seasonal spikes in orders of costumes and disguises, accelerating fulfillment processes, increasing operational efficiency, reducing costs, and enhancing the customer experience.