Ecommerce Operations

In an article featured in Retail Today, Johannes Panzer, Head of Ecommerce Industry Solutions at Descartes describes four factors that impact fulfillment—and ultimately top- and bottom-line performance—as retailers navigate ongoing supply chain turbulence.

Multichannel Merchant on Descartes’ annual ecommerce study, which found that 68% of consumers who had a mediocre delivery experience took some form of action translating into negative consequences for the retailer or delivery company.

Supply Chain Dive spotlights Descartes’ annual ecommerce study, which found that 67% of consumers surveyed experienced a #lastmile delivery failure & that 68% of those affected took action translating into negative consequences for the retailer or delivery company.

eSeller365 shares key findings from Descartes’ second annual consumer sentiment study of ecommerce home delivery, including that two-thirds (68%) of shoppers said they took some form of action against the seller or delivery company due to poor delivery experience.

EcommerceNext speaks to Descartes’ Johannes Panzer on key trends affecting the ecommerce industry in 2023, including consumer delivery personas, the use of automation in the warehouse to improve employee retention, and digitization across order fulfillment and customer experience workflows.