Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
Content Types
Solutions
Industries
Chips Go Here
Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.
Industries
Solutions
HSS Hire used customer engagement technology to digitise the customer experience, increase efficiency, and better manage feedback.
JK International is pleased to have made the move to Descartes since the solution is intuitive, the functionality is comprehensive, and Descartes' staff responsive to our inquiries.
Industries
Solutions
Valora relies on Descartes' EDI for fast and error-free processing through the various Procure-to-Pay process stages in a wide variety of product groups through to automated invoice processing and connection to the central SAP system.
Industries
Solutions
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
Industries
Solutions
For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. Everything can go perfect on the front end of the sales process, but a poor delivery experience (e.g., late, missed, damaged)...
Automating Freight Forwarding Processes to Move Cargo More Efficiently. Speed Global Services (SGS) is a growing freight forwarder and customs broker committed to offering personal and customized shipping experience to its customer base. Over the...
Learn how JOELLE was able to increase productivity, tighten inventory control, and optimize the customer experience. With the help of Peoplevox & ShipRush, JOELLE continues to grow.
Industries
Solutions
Gebufa, a producer of mats, first began using EDI (Electronic Data Interchange) in 2007. Today, the company still relies on EDI from Descartes to keep its day-to-day order fulfillment running smoothly.
Industries
Solutions
Hubo suppliers can choose integrated EDI or Go-webEDI, depending on the size of the company and the number of messages. Hubo creates a win-win for both suppliers and the retailer itself.
Industries
Solutions
Olo Marzipan O. Lohner AG, a Swiss manufacturer of marzipan and nut products, reaffirms confidence in Descartes' solutions to generate added value using our EDI interfaces.
Solutions
Learn how Martins Atacadista, Brazil’s largest wholesale company, enhanced its delivery performance and saved money with Descartes’ Suite.
Industries
Solutions
Big Frog Supply Conquering Warehouse Challenges and Ensuring Fast Fulfillment “You Need It, We Hop to It!” The motto of Big Frog Supply became difficult to live up to as sales grew and SKUs numbered over 100,000. Multi-warehouse inventories demanded...
Solutions
With the help of Descartes Peoplevox, Unimart has increased its average warehouse order value and its order fulfilment volumes.
Industries
Solutions
Franky Fresh Food has been part of the FOOD department of the Willy Naessens Group since 2007. As part of its strategic pillar of digitization, more and more attention is being paid to onboarding suppliers via EDI for order forms, invoices and...
Solutions
Mountain Khakis Mountain Khakis, an omnichannel distributor of premium outdoor apparel, implemented Descartes OzLink™ Mobile and Descartes OzLink™ Shipping to streamline and accelerate its order fulfilment workflow. By eliminating time-consuming...
Nathan Sanders, CEO of Brook Furniture Rental, discusses the company’s investment in Descartes’ routing technologies to transform distribution operations and significantly improve service standards for its B2C and B2B customers.
Industries
Solutions
Whilst implementing a new warehouse management system, Lagerhäuser Aarau AG, a Swiss full-service provider of logistics and international transport services, decided to simultaneously outsource EDI to its partner Descartes. The result was an...
Solutions
Gebro Sales is the specialist for placing impulse items at large hardware stores, do-it-yourself stores and supermarkets in the Netherlands and Belgium. EDI offers their customers and merchandisers the opportunity to pass on complex orders with often...
Industries
Solutions
TDL Group is fully focused on the digital transformation of the company. EDI is an integral part of this because it provides reliable and real-time data. The analysis of that data allows TDL Group to optimize processes where necessary. As a logistics...
Industries
Solutions
Featured Customer Success Stories
AMC Transportation
Read how AMC Transportation is providing on-demand customer booking and rating, connecting with internal systems, and improving insight with Descartes Digital Rate Management.
USCutter
Encumbered by paper-based fulfillment processes, USCutter implemented the Descartes Peoplevox™ ecommerce warehouse management solution (WMS) and Descartes ShipRush™ multi-carrier ecommerce parcel shipping solution across its warehouses.
Lipsey Logistics
One of the largest transportation providers in North America, Lipsey Logistics implemented Descartes MacroPoint™ to heighten freight visibility and increase compliance. The 3PL automated multimodal visibility, increased carrier compliance by nearly 20%, and doubled ELD compliance in less than a year—saving a substantial amount of time, money, and manual effort.
EVBox
EVBox was in need of an easy-to-use automated screening solution that could be integrated into the existing sales platform, Salesforce. With customers worldwide, having a solid compliance program was a necessity and EVBox turned to Descartes Visual Compliance to automate its denied party screening processes.
Gravesham Borough Council
The Council was looking for a solution that could meet customer expectations, while also driving down no-access rates. Oneserve and Descartes delivered a solution that increased first-time access, reduced follow up phone calls, and streamlined the feedback process
JK International (JKI)
Learn how JK International has moved away from legacy technology to Descartes to improve customer service, achieve enhanced analytics, reduce demurrage fees, and enhance overall operational efficiency
Featured Videos
Learn How Blue Sky Achieved A 100% Order Accuracy Using Mobile Handle Scanners
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Talking Logistics: Making a Difference: Supply Chains for a Better Tomorrow
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Halfords Mobile Expert Offers Customers Dynamic Appointment Self-Scheduling with Descartes
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Ideal Supply Delivers Superior Customer Service with Help from Descartes
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.