Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
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Solutions
Industries
Chips Go Here
Steelcase Inc., a leading global provider of architecture, furniture and technology products and services, is focused on surpassing customer expectations for exceptional service. To this end, the company implemented the Descartes MacroPoint™ freight...
Industries
Solutions
Sonepar, a leading global distributor of electrical products and services, announced that Technische Unie, its Dutch subsidiary, is using Descartes' integrated routing and mobile solution to improve delivery operations. With Descartes Route Planner™...
Industries
Solutions
Ingram Micro, a leader and innovator in supply chain services and global technology, will be extending its use of Descartes' denied party screening solution to help ensure global trade compliance for expanding operations in Europe. The company, a...
Industries
Solutions
Lancaster Farm Fresh Organics’ mission is to deliver high-quality produce, within 24 hours of being picked, to wholesale markets and community supported agriculture members. Using the Descartes Route Planner™ On-demand solution, they have shifted...
Industries
Solutions
ChannelPorts, the leading neutral customs clearance agent in the U.K. with a facility serving the Eurotunnel and Port of Dover, is using the Descartes e-Customs™ and Descartes Pentant™ solutions to increase the speed and improve the visibility of its...
Industries
Solutions
Emerald Performance Materials, a specialty chemicals producer for food and industrial applications, is using the Descartes MK Dynamic Screening™ solution to proactively screen global customers, trading partners and the full range of participants in...
Industries
Solutions
Thompson Ahern International, a leading Canadian customs broker and freight forwarder, is expanding its use of Descartes' customs solution to help comply with the Canada Border Services Agency (CBSA) eManifest initiative for freight forwarders. The...
Industries
Solutions
Bring Cargo U.K., a transport and logistics supplier, is using Descartes e-CustomsTM to help ensure its customers’ goods flow seamlessly by complying with the European Union's (EU) new Union Customs Code (UCC) legislation effective May 1, 2016. The...
Industries
Solutions
Wayfair, Inc., one of the world's largest online destinations for home furnishings and décor, is implementing Descartes’ marketing-leading home delivery solution to enhance its customers’ end-to-end experience while optimizing the use of the company...
Industries
John S. James Co., a leading freight forwarder and customs house broker, is using Descartes' custom house broker solution to ensure it’s ready to meet the U.S. Customs and Border Protection’s (CBP) new Automated Commercial Environment (ACE)...
Industries
Solutions
Air carrier Silk Way West Airlines, part of the Azerbaijan-based Silk Way Group, is using Descartes' cloud-based Global Air Messaging to streamline operations by automating air cargo communication processes such as the electronic air waybill (eAWB)...
Industries
Solutions
Rotech Healthcare, a leading U.S. provider of home medical equipment, as well as respiratory and sleep apnea treatment, is automating the planning, dispatch and data collection processes for its nationwide delivery fleet using Descartes' cloud-based...
Industries
Solutions
The Port of Antwerp, the largest port area in the world, has renewed its use of the Descartes Global Network™ (Descartes GLN™) for business-to-business electronic communication services to help accelerate the movement of goods across borders. The...
Industries
Solutions
Descartes has successfully integrated air and ocean transportation freight messaging and customs declaration filing with SAP® Transportation Management (SAP TM). The integrated solution gives customers using the SAP TM application access to the...
Industries
Solutions
Coyote Logistics, a UPS Company based in Chicago, provides truckload, less-than-truckload, intermodal brokerage services and transportation management services to a wide range of businesses worldwide. Coyote is using the Descartes MacroPoint cloud...
Industries
Solutions
Iceland Post, the national postal service for Iceland, has deployed the Descartes route planning solution to help it successfully transition to a parcel delivery company in response to the country’s ecommerce growth. With Descartes’ strategic route...
Industries
Norwegian, a low-cost airline experiencing rapid global expansion, is using Descartes' cloud-based Global Air Messaging Gateway solution to help standardize and automate electronic air cargo communication with its customer base of freight forwarders...
Industries
Solutions
McCombs Supply, a retail company providing repair replacement parts to supply contractors, service technicians, housing developments, institutions, and do-it-yourselfers, has grown ecommerce shipping volumes by 600% and reduced order fulfilment times...
Industries
New Jersey-based BASF Corporation, the second largest producer and marketer of chemicals and related products in North America, is using the Descartes MacroPoint freight visibility solution to improve the delivery reliability and productivity of...
Industries
Solutions
Ferrellgas Partners, a premier provider of propane that has used Descartes Route Planner to centralize deliveries to U.S. residential, agricultural, industrial, and commercial customers since 2001, has announced it is expanding the solution to its...
Industries
Solutions
Featured Videos
Talking Logistics: Making a Difference: Supply Chains for a Better Tomorrow
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Tyres On The Drive Offers Customers Dynamic Appointment Self-Scheduling with Descartes
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Ideal Supply Delivers Superior Customer Service with Help from Descartes
Meeting Customer Expectations for Real-time Freight Visibility with Descartes MacroPoint™
Featured Customer Success Stories
PipeKnife
The PipeKnife Company standardized the shipping process across nine ecommerce websites on the cloud-based Descartes ShipRush solution.
Circle Logistics
Using the Descartes MacroPoint™ solution, Circle Logistics provides shipper customers with real-time shipment visibility with over 90% carrier compliance, which enhances customer service and boosts productivity.
A Customs Brokerage
Since implementing Descartes solutions, ACB realized a 25% increase in volume, 15% productivity gains and labor savings through automation.
SwervePoint
SwervePoint implemented an ecommerce integration solution, delivering enhanced customer service, reducing costs, and attaining greater operational efficiencies.
CALCUSO
CALCUSO utilizes Descartes ecommerce solutions to automate warehouse management and fulfillment processes from order receipt to shipment processing and returns management.
Richards Building Supply
Richards Building Supply uses Descartes to automate delivery route planning, and proof-of-delivery (POD), improving the delivery experience.
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.