Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
Content Types
Solutions
Industries
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Arctic Glacier Manages Seasonal Delivery Demand with Strategic Planning Let's Talk Download Case Study Arctic Glacier, North America’s leading manufacturer and distributor of packaged ice, implemented Descartes’ strategic route planning solution to...
Solutions
Heartland Coca-Cola Builds Realistic Routes Through Route Execution and Telematics Solutions Let's Talk Download Case Study Heartland Coca-Cola Bottling Company originally adopted a telematics solution for its vehicles to meet regulatory requirements...
Industries
Solutions
Border States Takes Last-Mile Delivery Performance and the Customer Experience to the Next Level Let's Talk Download Case Study Border States, the sixth-largest electrical distributor in the US, is reshaping its operational landscape through...
Industries
Solutions
Shore Point Distributing Unlocks Savings by Automating its Route Planning Let's Talk Download Case Study Shore Point Distributing Company, Inc., a longstanding New Jersey beer distributor serving restaurants, bars, and beer stores for 90 years...
Industries
Solutions
Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
Industries
Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
Industries
Solutions
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Learn how Halo improved the collection and delivery process by increasing transparency.
Industries
Solutions
Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
Industries
Solutions
Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
Industries
Solutions
Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.
Industries
Solutions
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
Industries
Solutions
Learn how Martins Atacadista, Brazil’s largest wholesale company, enhanced its delivery performance and saved money with Descartes’ Suite.
Solutions
Nathan Sanders, CEO of Brook Furniture Rental, discusses the company’s investment in Descartes’ routing technologies to transform distribution operations and significantly improve service standards for its B2C and B2B customers.
Industries
Solutions
Brook Furniture Rental is satisfying customers’ needs after switching to automated last mile delivery solutions from Descartes. Learn about the transformation.
Solutions
John Lewis & Partners Meets the Home Delivery Challenge Let's Talk Download Case Study We’ve all been there – buying furniture, home appliances, or that new flat screen TV, when the taxing moment comes to schedule the delivery appointment for our...
Industries
Solutions
Lift Off Distribution is Using Descartes' Strategic Route Planning Software to Optimize Distribution Territories, Route Plans and Delivery Frequency Let's Talk Download Case Study Lift Off Distribution, the third largest distributor of Red Bull...
Industries
Solutions
Merchants Foodservice Streamlines Distribution Operations with Descartes’ Mobile Proof-of-delivery Software Let's Talk Download Case Study WATERLOO, Ontario, October 25, 2018 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the...
Industries
Solutions
Aceitera el Real Leverages Descartes’ Strategic Route Planning Software to Increase Efficiencies, Visibility and Service Levels Let's Talk Download Case Study Aceitera el Real, a global producer of vegetable oils, fats and their derivatives...
Industries
Solutions
Featured Customer Success Stories
Lone Cypress Logistics
Lone Cypress focuses on delivering high standards of service and transparency for shipper customers, a goal supported by its tech stack that includes the Descartes Aljex™ broker-focused transportation management system (TMS) integrated with Descartes MacroPoint™ for real-time visibility and Descartes MyCarrierPortal™ for carrier vetting, onboarding and monitoring.
Sims Global Solutions
Seeking to improve operational efficiency, enhance security, and reduce fraud and risk across its carrier onboarding processes, Sims Global Solutions deployed Descartes MyCarrierPortal™.
Nationwide Equipment Transportation
Nationwide Equipment Transportation NET) turned to Descartes MyCarrierPortal to proactively manage risks and fortify the company’s defenses against cargo theft. NET also deployed Descartes MacroPoint™ for real-time visibility into freight movements, integrating the combined Descartes solutions into its TMS.
Flat World Global Solutions
To streamline processes and strengthen compliance, Flat World implemented Descartes MyCarrierPortal™ and Descartes MacroPoint™, gaining increased team productivity, robust compliance management and fraud prevention, and improved carrier relationships.
DC Logistics
By automating, accelerating, and simplifying fulfillment workflows, DC Logistics freed up resources to grow the business and diversify offerings across multiple revenue streams.
GEODIS
Read how GEODIS is using Descartes Global Price Management™ (Descartes GPM™) allocation functionality to reduce time and labor to book shipments, maintain carrier contract obligations, and improve customer satisfaction.
Royal Logistics
By implementing Descartes MyCarrierPortal, the company drastically reduced risk exposure, automated compliance checks, and delivered instant go/no-go approvals for carriers. The solution also helped Royal Logistics eliminate redundant back-and-forth emails, reduce overhead costs, and protect high-dollar shipments from unauthorized carriers.
Ascentek
By automating time-consuming manual processes to rate, optimize, and tender shipments across parcel, less-than-truckload (LTL), and truckload (TL) modes, Ascentek saved administrative time, streamlined labor at facilities, reduced shipping costs, and enhanced rate negotiation with better freight data insights.
PF Collins
Read How Customs Broker & Freight Forwarder PF Collins Is Automating Processes and Better Servicing Customers with Descartes
Featured Videos
Talking Logistics: Insights from Descartes’ 2025 Transportation Management Survey
Arrive Logistics: Reliable Connectivity, Lower Costs & Real-time Collaboration with Descartes
BW Retail Solutions: Growing the Brand with Next Level Ecommerce Fulfillment
Precision Omnichannel Fulfillment Bolsters Growing Ecommerce Sales & Expanding Store Network
Tomlinson Taps into Telematics to Enhance Business Performance
Talking Logistics: How Can B2B Distributors Improve Fleet Performance?
Learn How Blue Sky Achieved A 100% Order Accuracy Using Mobile Handheld Scanners
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.