Knowledge Center
Gain better insight into Descartes solutions and the logistics and supply chain best practices that produce meaningful results.
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What Drives the Cost of Route Planning Software? Let's Talk Learn More In today’s lightning-fast-paced world where customers continue to expect more, efficient vehicle route planning is crucial for last mile logistics companies. Whether you run a...
Solutions
Route Planning Essentials: Buying & Implementation Strategies Let's Talk Learn More Route planning systems play a vital role in optimizing last mile delivery operations, reducing costs, and enhancing customer service. Some companies achieve...
Solutions
The Top 5 Capabilities for Route Planning Solutions Let's Talk Learn More Route planning solutions have undergone significant evolution due to advancements in route optimization, integration of artificial intelligence (AI), real-time GPS availability...
Solutions
Explore the significance of real-time communication and timely engagement in elevating the last-mile delivery experience.
Solutions
From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.
Solutions
Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?
Solutions
Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
Industries
Solutions
Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.
Industries
Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
Industries
Solutions
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Solutions
Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.
Industries
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Learn how Halo improved the collection and delivery process by increasing transparency.
Industries
Solutions
Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
Industries
Solutions
Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
Industries
Solutions
Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.
Industries
Solutions
Introducing the Descartes Customer Engagement Platform Let's Talk Learn More What if you could put the customer back at the heart of your business while driving operational efficiencies in last mile delivery and field service? Customer Engagement is...
Solutions
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
Industries
Solutions
5 Tips for Preventing Cancellations and the Effects of Missed Appointments Let's Talk Learn More Last-minute cancellations and failed appointments throw a wrench in the works of your field operations. To start with, your business will need to cover...
Solutions
Order tracking is the cornerstone of an effective last mile customer engagement strategy. Repurposing order details and geolocation data can add value to your service and empower customers throughout the order lifecycle.
Solutions
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