Knowledge Center
Gain better insight into Descartes solutions and the logistics and supply chain best practices that produce meaningful results.
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Here’s how your business and customers can get the most value out of the click and collect retail channel.
Industries
Solutions
Customers want convenient, fast click and collect. Here are four ways to streamline the customer experience for in-store pickup.
Industries
Solutions
Learn how inefficient pickups can prove costly, and discover tactics to streamline the process and increase customer loyalty.
Industries
Solutions
Tracking customer feedback is vital to customer satisfaction. Here’s what to look for in a delivery or field service customer feedback platform.
Industries
Solutions
Discover how real-time customer feedback tools can transform service recovery, boost satisfaction, and streamline operations for delivery providers.
Industries
Solutions
Discover how businesses collect useful customer feedback after a last mile delivery or field service appointment.
Industries
Solutions
Knowing these 4 customer communication trends can take your last-mile customer experience and employee satisfaction to the next level.
Solutions
What Drives the Cost of Route Planning Software? Let's Talk Learn More In today’s lightning-fast-paced world where customers continue to expect more, efficient vehicle route planning is crucial for last mile logistics companies. Whether you run a...
Solutions
Route Planning Essentials: Buying & Implementation Strategies Let's Talk Learn More Route planning systems play a vital role in optimizing last mile delivery operations, reducing costs, and enhancing customer service. Some companies achieve...
Solutions
The Top 5 Capabilities for Route Planning Solutions Let's Talk Learn More Route planning solutions have undergone significant evolution due to advancements in route optimization, integration of artificial intelligence (AI), real-time GPS availability...
Solutions
Explore the significance of real-time communication and timely engagement in elevating the last-mile delivery experience.
Solutions
From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.
Solutions
Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?
Solutions
Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
Industries
Solutions
Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.
Industries
Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
Industries
Solutions
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Industries
Solutions
Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.
Industries
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Learn how Halo improved the collection and delivery process by increasing transparency.
Industries
Solutions
Featured Resources
The Carrier Compliance Landscape is Changing in 2026
Why Foreign Trade Zone (FTZ) Software Has Become a Strategic Imperative
Fleet Resource Center
From Monitoring to Mastery: Preparing for 2026 Temperature Tracking Requirements
Peak Season 2025 Survival Guide for Warehouses
Surviving Tariff Volatility
Customs Brokers & Foreign Trade Zones
2025 Transportation Management Benchmark Survey
Descartes Pacejet: One Solution for Freight and Parcel Shipping, Fully ERP-Integrated and Built to Scale