A Customs Brokerage (ACB) is a high-volume third-party logistics provider (3PL), Non-Vessel Operating Common Carrier (NVOCC) and international freight forwarder. The company was approaching a critical threshold that required added automation in its operations. As a result of the numerous technology systems in use, ACB was also experiencing a fragmented view of logistics visibility and higher IT maintenance costs. Since implementing Descartes OneView™ Forwarder Enterprise and Descartes OneView™ Customs House Broker (Descartes CHB™) solutions, ACB realized a 25% increase in volume, 15% productivity gains and labor savings through automation.

Solution

When searching for a new logistics technology platform, A Customs Brokerage contacted a number of logistics technology providers. After a thorough evaluation process, ACB selected Descartes to manage its international freight forwarding, customs house brokerage, security filing and accounting functions using options within the Descartes OneView™ Forwarder Enterprise and Descartes OneView™ CHB solutions.

In addition, using ACB increased real-time visibility and reporting accuracy, added compliance validations and standardized customs functions, improved employee and customer satisfaction and improved operational efficiency.