Provide a Differentiated Customer Experience While Reducing Costs and Growing Revenue

Automotive parts and service success starts during the buying process and ends after the goods are delivered. Descartes’ solution covers the end-to-end buyer journey. Offer customers significantly more delivery and value-added service options during the buying process but minimize delivery costs by steering customers to lower cost delivery options. The result is greater customer loyalty and profitability.

Descartes solution continues through the delivery process managing execution, proactively alerting exceptions and calculating ETA changes. The integrated real-time GPS-based mobile app electronically communicates between the driver and dispatcher to track delivery progress and make route changes. Proof-of-delivery and other critical stop-related data is electronically captured with the same app. A notifications engine uses data from delivery appointment through physical delivery to keep customers informed, help minimize failed deliveries and allow customers to rate their experience. Descartes helps to keep the promise which is critical to keeping the customer. 

Descartes solution is unique because of:

  • Comprehensive and deep functionality that addresses the entire delivery life-cycle, from delivery appointment scheduling, delivery route planning, execution, and dispatch, GPS-enabled real-time mobile tracking and POD, and delivery status notifications 
  • Advanced, same-day delivery appointment and route optimization technology integrated with real-time GPS tracking 
  • Enterprise-class, web-based architecture that can scale to solve the most complex and largest home delivery requirements and synchronizes all of the internal and external parties involved in the delivery process

Route Planning and Optimization

If your distribution operations operate in part or wholly on purchased transportation, reducing complexity and costs, and having greater visibility and control over the entire shipment process are important in meeting both your profitability and service objectives. Descartes’ Transportation Management solutions can address the end-to-end shipment and transportation life-cycle.

Mitigate COVID 19’s Impact on your Supply Chain

There are steps you can take quickly to mitigate disruptions and keep your people safe.

Customer Success & Industry Resources

ACM Parts
Differentiating Themselves by Providing Same-day and Next-day Delivery Service Nationwide

Optimizing Operations from Pick, Pack and Ship to Carrier Selection
Canadian Tire
Automating Shipment Processes Enabling Quick Access to Import Data

Ideal Supply
Real-time GPS Tracking and Driver Performance Monitoring to Lower Costs

NSK Europe
Gained Significant Operational Efficiencies and Enhanced Supply Chain Performance
Ideal Supply
Advanced Route Optimization and Mobile POD for Automated Delivery Alerts
Tyres on the Drive
Providing a differentiated customer experience while improving the productivity of their fleet
Halfords Implements Descartes’ Last Mile Delivery Solution to Enable Dynamic Delivery Appointment Pricing

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