Knowledge Center

Shore Point Distributing Company, Inc. , a longstanding New Jersey beer distributor serving restaurants, bars, and beer stores for 90 years, recognized the need to adapt to the evolving distribution landscape. In a strategic move to enhance...

Modern route planning solutions are powerful tools for fleet operators to reduce costs, improve the customer experience, and even grow revenue. However, the business value that companies get after go-live varies greatly due to vendor service and...

The distribution landscape is evolving at a breakneck pace. Customer demands are changing, and profit margins are under constant pressure. In this rapidly transforming business environment, companies need to reevaluate their distribution operations...

Here’s how your business and customers can get the most value out of the click and collect retail channel.

Customers want convenient, fast click and collect. Here are four ways to streamline the customer experience for in-store pickup.  

Learn how inefficient pickups can prove costly, and discover tactics to streamline the process and increase customer loyalty.

Tracking customer feedback is vital to customer satisfaction. Here’s what to look for in a delivery or field service customer feedback platform.

Discover how real-time customer feedback tools can transform service recovery, boost satisfaction, and streamline operations for delivery providers.

Discover how businesses collect useful customer feedback after a last mile delivery or field service appointment.

Knowing these 4 customer communication trends can take your last-mile customer experience and employee satisfaction to the next level.

In today’s lightning-fast-paced world where customers continue to expect more, efficient vehicle route planning is crucial for last mile logistics companies. Whether you run a small local delivery service or oversee a fleet of trucks for a large...

Route planning systems play a vital role in optimizing last mile delivery operations, reducing costs, and enhancing customer service. Some companies achieve phenomenal results while too many others don’t get close or fail. Why is that when there are...

Route planning solutions have undergone significant evolution due to advancements in route optimization , integration of artificial intelligence (AI), real-time GPS availability, and enhancements in geospatial data. These solutions offer a diverse...

Explore the significance of real-time communication and timely engagement in elevating the last-mile delivery experience.

From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.

Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?

Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.

Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.

The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician. 

Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.