Industry Center

Descartes Reduces Retail Home Delivery Costs and Turns It into a Competitive Weapon


Smart delivery appointment scheduling that enhances the customer experience, increases revenue, lowers delivery costs, and is environmentally friendly.
Planning & Scheduling
Advanced optimized planning combined with machine learning minimizes cost and maximizes capacity for fleet and third-party deliveries.
Dispatch & Tracking
Intelligent performance dashboard enhanced with machine learning and real-time GPS improves delivery visibility and reliability.
Mobile Apps
Intuitive proof of delivery (POD), manifests, and navigation improve driver productivity and reduce driver stress.
Customer Engagement
Engage consumers from delivery appointment booking through real-time delivery tracking, POD details, and post-delivery surveys to create a differentiated customer experience.
Safety, Compliance & Telematics
Help ensure driver and vehicle performance, enforce safe operations, and meet regulatory reporting requirements.
Power business intelligence combined with machine learning that provides deep insights into operational performance.

Home delivery is an opportunity and challenge for retailers. Consumers continue to embrace home delivery because of its convenience and are increasing the percentage of purchases they have delivered. However, home delivery operations are expensive to operate and squeeze retailers’ margins.

Descartes helps retailers dramatically improve home delivery productivity and create a differentiated end-to-end customer experience that helps grow the top and bottom line. From small to large operations and simple to complex delivery requirements, Descartes can help retailers get the most from their home delivery operations.

End-to-End Delivery Solution

End-to-End Infographic

A Single Platform for Retailers' Fleet and For-Hire Transportation Needs

Transportation is so important to retailers because of its cost and impact on the customer experience. From the first through the final mile, retailers need to optimize transportation performance and even use it to create a competitive advantage.

Descartes is uniquely positioned to help retailers execute their vision of an enterprise-wide transportation platform that gives them visibility and control of inbound shipments, store distribution, and home deliveries. We combine fleet and for-hire transportation to holistically manage all modes of transportation including fleet, truckload and LTL, parcel, courier, and gig economy.

Our solution brings the depth and breadth retailers need to get the most from their transportation operations.

Comprehensive Delivery Footprint

  • Unified face to customer
  • Manage mode-specific requirements
  • Flexible delivery strategies
  • High-tech to no-tech integration
  • Combine inbound and outbound operations
Comprehensive Delivery Footprint Infographic

Let Descartes’ Experts Help You Understand the Art of the Possible

From our work with leading retailers across the globe, Descartes has built the domain expertise and proven solutions to help retailers with the simplest to most sophisticated transportation requirements. Our experts are fully versed in the leading-edge strategies and tactics in areas such as home delivery that are creating competitive differentiation and increasing profitability.   

Fleet Resource Center

Expand Your Routing, Mobile & Telematics Knowledge

Additional Resources

Fleet Data eBook Cover
Fleet Data is the New Oil
Distribution eBook Cover on tablet
Next-Generation Distribution Strategies, Tactics, and Technologies
Strategic Route Planning ebook on tablet screen
Strategic Route Planning: Blueprint for Profitability