Introducing Customer Engagement
Explore tools to transform customer experience and streamline operations.
Last Mile Communication Trends
Businesses are prioritizing transparency, convenience and engagement.

Real Time Communication Channels and Chat Solutions for Customers, Drivers and Support Staff

Engage customers with real time communications through the most convenient channel and allow for group chat with drivers and customer service staff. 

When customers can share vital information, this reduces stress on support staff and ensures that drivers have all the details they need to access and complete an appointment or delivery successfully. 

Feature Expansion

Fleet Resource Center

Discover Tutorials, Success Stories, Thought Leadership, and More to
Deepen Your Routing, Mobile, and Telematics Expertise.

Additional Resources

Paradigm Introduces Tracking and Feedback
Real-time feedback contributes to the preventative complaints process.
5 Tactics to Improve Customer Experience
How to improve last mile customer experience with transparency.
How Self-Service Improves Satisfaction
Reduce costs by helping customers to help themselves.

Connect with a routing specialist to explore how
our solutions can transform your business.