Order Tracking

HSS Hire Transforms Customer Experience
Real-time updates increased efficiency.
Why Customers Love Real-Time Tracking
Expectations for customer service have significantly shifted.

Real-Time Order Tracking for Field Service and Last Mile Delivery

Automated customer notifications with a branded web-based customer portal, real-time ETA tracking, chat options, and feedback to increase satisfaction while reducing costs.

Offer real-time order tracking to engage with customers seamlessly before, during, and after service appointments or deliveries. Level up the experience throughout the appointment or delivery lifecycle by sending the right message at the right time, offering last mile tracking, and allowing customers, drivers, and staff to share information. Continually improve the experience with dynamic real-time customer feedback. 


Send automated notifications to customers via configurable triggers and link to a branded web portal. 


Expanded customer communication channels and chat options for customers, drivers, and support staff. 


Easily collect and manage customer feedback questions relative to their service, delivery, or collection experience. 

Order Tracking Capabilities

— Louise Healey, Head of Service Operations, OGI  

"What’s great about Descartes is that customers can see their appointment details, see where the engineer is and provide feedback all in the same place.”

Fleet Resource Center

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Additional Resources

Introducing Customer Engagement
Explore tools to transform customer experience and streamline operations.
Enhance the Last Mile with Order Tracking
How notifications improve customer experience and increase efficiency.
Last-mile Tracking Benefits Customers and Drivers
Beyond customer experience, final mile tracking has advantages for your team.

Connect with a routing specialist to explore how
our solutions can transform your business.