Real-Time Order Tracking for Field Service and Last Mile Delivery
Automated customer notifications with a branded web-based customer portal, real-time ETA tracking, chat options, and feedback to increase satisfaction while reducing costs.
Offer real-time order tracking to engage with customers seamlessly before, during, and after service appointments or deliveries. Level up the experience throughout the appointment or delivery lifecycle by sending the right message at the right time, offering last mile tracking, and allowing customers, drivers, and staff to share information. Continually improve the experience with dynamic real-time customer feedback.
Order Tracking Capabilities
— Louise Healey, Head of Service Operations, OGI
"What’s great about Descartes is that customers can see their appointment details, see where the engineer is and provide feedback all in the same place.”