Ecommerce Operations

With marketplaces such as Amazon representing an increasing portion of the online sales pie, small businesses need to know how to manage product returns in this environment. In a recent Entrepreneur article, Descartes' Rafael Zimberoff, founder of

With the holidays behind them, retailers are faced with an influx of product returns, especially in the ecommerce channel. In this Total Retail article, Descartes' Troy Graham shares five tips to manage the rush of post-holiday returns to meet

Changes in return policies by Amazon and other marketplaces are an opportunity for small e-commerce businesses to take charge of their returns. In a recent Internet Retailer article, Rafael Zimberoff, VP of Product Development at ShipRush, outlines

EcommerceBytes presents a case study of McCombs Supply, an appliance parts retailer operating both a bricks-and-mortar warehouse store and a booming online business. McCombs shares the ecommerce tools and strategies they’ve implemented—including a

In a feature story on ecommerce operations and fulfilment, MultiChannel Merchant takes a closer look at how shipping technology is helping retailers, such as appliance parts supplier McCombs Supply, to drive ecommerce growth, and overcome the escalating costs and poor delivery execution associated with manual shipping. For McCombs Supply, shipping smarter—for instance, from 150 packages a day to 150 packages an hour—in the face of swelling ecommerce demand has been critical to the company’s ongoing success. 

In part two of its two-part series, Ecommerce Bytes shares additional insights from Descartes’ Rafael Zimberoff on ways ecommerce sellers can adjust to the impact of the 2018 USPS shipping rate increases. 

Internet Retailer speaks to Rafael Zimberoff, founder of shipping software provider ShipRush (acquired in May by Descartes), and ShipRush customer McCombs supply on how to provide a satisfying customer experience with strategies for automating