Web-based Delivery Scheduling Software for More Beneficial Delivery Time Windows

Descartes Reservations™ is web-based scheduling software for setting delivery appointments that enables customers to request delivery windows, while an optimized appointment booking agent matches available resources and delivery windows.

Descartes Reservations facilitates online scheduling of pick-ups and deliveries – either self-service or as a decision support tool for customer service agents. It helps companies effectively tailor service to the demands of key customers while achieving internal profitability goals. An effective capable-to-promise engine, it also confirms that requests can be met and locks the appointment.  Features include:

  • Ability to analyze requests for delivery or order by order to consider the delivery schedule and present options for the delivery appointment window.
  • Ability to evaluate the assignment of shipping windows, including profitability of the account and/or order, availability of the time slot in reference to other orders, and other customized business rules.
  • Enables configuration options to restrict costly delivery options, while offering incentives for more beneficial delivery time windows. Allows users to reserve preferred shipping windows for the most profitable customers, and automatically close off time slots to those of lower priority.

 

Benefits that Enable Shorter Delivery Time Windows

Intelligent Reservation Agent

Analyzes requests for delivery, order by order. Considers the schedule and presents options for the delivery appointment window, ranked based on a rules engine. Lets customers, or a customer service agent working on their behalf, choose among presented options.

Value-driven Prioritization

Employs a variety of criteria to evaluate the assignment of particular delivery windows, including profitability of the account and/or order, availability of the slot in reference to other orders, and customized business rules.
 

Robust Yield Management

Includes configuration options to restrict costly delivery options while offering incentives for more beneficial time slots. Lets users reserve preferred delivery windows for the most profitable customers, and automatically close off slots to those of lower priority.

Flexible Configuration

Uses distributed architecture for deployment in a variety of manners that can align with a customer’s requirements (i.e., as an outward facing customer service portal, back office support to an online store, or an extension to an internal customer service or scheduling application).

Featured Articles: Reducing Delivery Time Windows

Optimizing Home Delivery

Read how convenience, speed, reliability and predictability help increase customer service by reducing delivery time windows.

Customer Success - Crate & Barrel 

With Descartes’ solution, optimizing routes for efficiency, the retailer is using fewer trucks to handle increasingly more deliveries. Delivery windows have also been narrowed from four hours to two.

Customer Success - Sears

We asked Jeff Starecheski, Vice President Logistics Services at Sears Holdings, what they were looking for in a home delivery solution: "Customer service is of paramount importance to Sears Holdings, our members and our customers. We continue to make investments to remain a leader in home delivery," said Starecheski. "We chose Descartes' home delivery solution because of its innovative approach and comprehensive capabilities from delivery appointment scheduling right through to mobile-enabled proof-of-delivery."