Knowledge Center

Automating Workflow & Achieving World-class Customer Service with Descartes. Northpoint Logistics, an international freight forwarder headquartered in Kansas City, is using Descartes Forwarder Back-office Solution to automate processes, meet evolving...

When Ditzler chose Descartes STEPcom's EDI Services, the good existing cooperation between the implementation partner and Descartes STEPcom in various EDI projects was decisive.

Learn how Lipsey Logistics transformed their freight operations using Descartes MacroPoint’s freight visibility platform and increased carrier compliance by 20%.

Read our case study and discover how EVBox upgraded their compliance using Descartes Visual Compliance

"In collaboration with Descartes, we developed our EDI system several years ago, and it is important that we continue to update it so that it remains future-proof. For us, EDI is part of our digital transformation.” - Fred Hooft, Manager...

Marine Services International, Inc. (MSI) is an international freight forwarder and Non-Vessel Operating Common Carrier (NVOCC) based out of the Cleveland, Ohio freight hub. The company has been using Descartes to manage warehouse operations, analyze...

Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.

The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician. 

Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals. 

Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.

Learn how Halo improved the collection and delivery process by increasing transparency.

Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre. 

Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.  

Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.

HSS Hire used customer engagement technology to digitise the customer experience, increase efficiency, and better manage feedback. 

JK International is pleased to have made the move to Descartes since the solution is intuitive, the functionality is comprehensive, and Descartes' staff responsive to our inquiries.

Valora relies on Descartes' EDI for fast and error-free processing through the various Procure-to-Pay process stages in a wide variety of product groups through to automated invoice processing and connection to the central SAP system.

Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.

For B2B and B2C companies alike, delivery is becoming a competitive differentiator and a key driver of customer experience. Everything can go perfect on the front end of the sales process, but a poor delivery experience (e.g., late, missed, damaged)...

Automating Freight Forwarding Processes to Move Cargo More Efficiently. Speed Global Services (SGS) is a growing freight forwarder and customs broker committed to offering personal and customized shipping experience to its customer base. Over the...