Knowledge Center

In today's interconnected global business environment, organizations encounter a multitude of challenges, ranging from intense competition to evolving consumer demands. Nonetheless, one challenge is gaining prominence – the need to give paramount...

In recent developments, U.S. regulators have taken measures to expand export restrictions on advanced AI chips, which could impact leading semiconductor manufacturers such as Nvidia, Intel and others. These regulations aim to prevent the involvement...

U.S. President Joe Biden signed the Uyghur Forced Labor Prevention Act (UFLPA) into law to assist with an overall campaign of removing forced labor from commercial supply chains. The new law specifically allows the government to presume that forced...

Tracking customer feedback is vital to customer satisfaction. Here’s what to look for in a delivery or field service customer feedback platform.

Discover how real-time customer feedback tools can transform service recovery, boost satisfaction, and streamline operations for delivery providers.

Discover how businesses collect useful customer feedback after a last mile delivery or field service appointment.

Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.

Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.

The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician. 

Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.

Understanding the Five Eyes export control enforcement coordination agreement and what it means for international businesses.

In this video episode, Adrian Gonzalez with Talking Logistics speaks to Descartes’ Chris Jones about how a company’s financial performance, as well as senior management’s perspectives on transportation management influences strategy, tactics and...

Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.

Learn how Halo improved the collection and delivery process by increasing transparency.

Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre. 

Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.  

Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.

Ready to transition to a robust denied party screening software? Fully understand what goes into the cost of a solution with our pricing guide.

To effectively counter the heightened risk of forced labor compliance violations in your global supply chain, here are key things to consider. Learn more about how Descartes can help.

As sanctions requirements continue to grow in complexity, a robust denied party screening solution can simplify the process and curtail preventable export and international trade compliance errors. Learn more.