Knowledge Center
Gain better insight into Descartes solutions and the logistics and supply chain best practices that produce meaningful results.
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Russia began the invasion of Ukraine on February 24, 2022, and the conflict has recently passed its two-year milestone. Additionally, anti-corruption advocate Aleksey Navalny recently died, triggering a new wave of human rights concerns. World...
The Office of Foreign Assets Control (OFAC) issued Nasdaq a fine of over $4 million in 2023 for OFAC sanctions violations that occurred at an international subsidiary between 2012 and 2014. The international financial services enterprise acquired a...
The U.S. is hinting that it will further tighten export control rules. This article gives more details including the seven steps to compliance that also enable growth.
The Financial Crimes Enforcement Network (FinCEN) and the Bureau of Industry and Security (BIS) within the U.S. Department of Commerce have issued a joint alert calling on financial institutions to proactively report potential attempts to evade U.S...
In today's interconnected global business environment, organizations encounter a multitude of challenges, ranging from intense competition to evolving consumer demands. Nonetheless, one challenge is gaining prominence – the need to give paramount...
In recent developments, U.S. regulators have taken measures to expand export restrictions on advanced AI chips, which could impact leading semiconductor manufacturers such as Nvidia, Intel and others. These regulations aim to prevent the involvement...
U.S. President Joe Biden signed the Uyghur Forced Labor Prevention Act (UFLPA) into law to assist with an overall campaign of removing forced labor from commercial supply chains. The new law specifically allows the government to presume that forced...
Tracking customer feedback is vital to customer satisfaction. Here’s what to look for in a delivery or field service customer feedback platform.
Industries
Solutions
Discover how real-time customer feedback tools can transform service recovery, boost satisfaction, and streamline operations for delivery providers.
Industries
Solutions
Discover how businesses collect useful customer feedback after a last mile delivery or field service appointment.
Industries
Solutions
Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
Industries
Solutions
Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.
Industries
Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
Industries
Solutions
Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.
Industries
Solutions
Understanding the Five Eyes export control enforcement coordination agreement and what it means for international businesses.
In this video episode, Adrian Gonzalez with Talking Logistics speaks to Descartes’ Chris Jones about how a company’s financial performance, as well as senior management’s perspectives on transportation management influences strategy, tactics and...
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Learn how Halo improved the collection and delivery process by increasing transparency.
Industries
Solutions
Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
Industries
Solutions
Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
Industries
Solutions
Featured Resources
Food & Beverage Industry - Supply Chain Resource Center
Fuel & Labor Cost Savings through Next Generation Fleet Management System Best Practices
Home Delivery Resource Center
Air Cargo Advance Screening (ACAS) Resource Center
Logistics: Best Practices For Optimizing The Last Mile
Building Material Supply, Electrical, HVAC and Plumbing Supply and Service Resource Center