Create a Differentiated Customer Delivery Experience, Reduce Delivery Costs and Increase Revenue Through Value-added Services
Home Delivery success is all about enhancing the customer experience, minimizing costs and increasing revenue. Descartes can help turn what has been a cost-focused activity into one that is a customer-facing and more profitable competitive advantage. Enable customers to pick the delivery times and service options during the order process but based on parameters that are good for business. Increase revenue though selling premium delivery services such as tighter time windows, faster deliveries and enhanced installations.
- Differentiate the customer experience through time-window options
- Increase revenue through value-added and expedited services such as same-day or time windows choices
- Reduce costs by steering consumers to lower cost delivery options and optimizing delivery plans
- Improve delivery execution through real-time tracking, AI-based exception management and 2-way electronic driver communication
- Enhance customer service with mobile-enabled proof of delivery and automated pre- and post-delivery notifications
— Andrew Gay, Systems Manager, John Lewis Partnership
"Customer service is paramount at John Lewis and Descartes Reservations and Descartes Route Planning solutions are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels."