In the News 
Iceland Post Deploys Descartes Route Planning Solution for Expanding Delivery Operations
On-demand Web Seminar
Delivery: The New Moment of Truth
John Lewis
Customer Highlight Video 
John Lewis Partnership Upsells Home Delivery Choice with Descartes 

Create a Differentiated Customer Delivery Experience, Reduce Delivery Costs and Increase Revenue Through Value-added Services

ecommerce home delivery

Home Delivery success is all about enhancing the customer experience, minimizing costs and increasing revenue. Descartes can help turn what has been a cost-focused activity into one that is a customer-facing and more profitable competitive advantage. Enable customers to pick the delivery times and service options during the order process but based on parameters that are good for business. Increase revenue though selling premium delivery services such as tighter time windows, faster deliveries and enhanced installations.

Key Benefits

  • Differentiate the customer experience through time-window options
  • Increase revenue through value-added and expedited services such as same-day or time windows choices
  • Reduce costs by steering consumers to lower cost delivery options and optimizing delivery plans
  • Improve delivery execution through real-time tracking, AI-based exception management and 2-way electronic driver communication
  • Enhance customer service with mobile-enabled proof of delivery and automated pre- and post-delivery notifications

John Lewis Partnership logo

— Andrew Gay, Systems Manager, John Lewis Partnership

"Customer service is paramount at John Lewis and Descartes Reservations and Descartes Route Planning solutions are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels."

Ready to see Descartes Home Delivery Services in action?

Additional Resources

image - loading delivery domestic
White Paper 
Home Delivery for Retailers: More Sales, Less Cost
An image of a man smiling while looking at his phone
Turning Home Delivery into a Competitive Advantage

images - shopping cart
In the News Selects Descartes' Home Delivery Solution for Next-Day Online Grocery Operations

Connect with a routing specialist to explore how
our solutions can transform your business.