What is Electronic Proof of Delivery (EPOD)?

Proof of delivery (POD) is the process that creates the documentation validating the receipt of goods by customers. Traditionally POD has been accomplished through customer signature of physical documents. However, many delivery organizations have moved to electronic proof-of-delivery (ePOD) to help automate and streamline the documentation of a delivery. An ePOD mobile application eliminates paperwork and captures the relevant data and pictures to verify the delivery of an order whole or in part and any damage. Many organizations have moved to “contactless” ePOD where they use electronic pictures with GPS coordinates to document the delivery and optimize the process. 

POD produces a record of a delivery that is typically part of the invoicing process, establishes a commercial record of the delivery process and documents and discrepancies in the delivery. The goal of POD is to help ensure that there is agreement with the customer on what was delivered and the resulting financial settlement. Paper-based documentation can be used for POD, but it is error prone and slows down the invoicing process. Many companies have turned to electronic proof of delivery (ePOD) because it helps automate and streamline the documentation of a delivery. ePOD reduces the cost to capture customer delivery data by eliminating manual documentation. ePOD also reduces the billing cycle as delivery data can be used immediately to invoice the customer as opposed to days later. ePOD helps to create the right invoice eliminating claims and reducing invoicing errors. ePOD also helps to ensure that the right goods get to the right customer and can reduce unloading time. Another benefit of ePOD is that by eliminating paper-based documentation it is help reduce carbon footprint. ePOD also support “contactless” documentation capture process which is important due to the COVID-19 virus. 

Proof of delivery (POD) is important because it creates a commercial record of the goods or services delivered and their state with the customer. POD is used as evidence for invoicing customers as well as documenting customer claims. Electronic proof of delivery (ePOD) is the most accurate form of POD because it does not heavily rely on manual entry of data and can capture pictures and GPS coordinates of the delivered goods and their disposition. 

POD helps ensure that customers understand what has been delivered and documents any discrepancies that could result in returns, refunds or re-delivery. Executed electronically, proof of delivery (ePOD) eliminates documentation errors and better describes discrepancies such as damage. Because of the effectiveness of documentation, ePOD helps to build trust with customers, improving their overall experience. 

Contactless proof of delivery is a form of ePOD where electronic pictures with GPS coordinates are used to document a delivery and a physical signature is no longer required. Contactless POD has become important due to social distancing requirements as a result of COVID-19. 

ePOD stands for electronic proof of delivery. ePOD helps automate and streamline the documentation of a delivery. An ePOD mobile application eliminates paperwork and captures the relevant data and pictures to verify the delivery of an order whole or in part and any damage. 

ePOD helps automate and streamline the documentation of a delivery. ePOD reduces the cost to capture customer delivery data by eliminating manual documentation. ePOD also reduces the billing cycle as delivery data can be used immediately to invoice the customer as opposed to days later. ePOD helps to create the right invoice eliminating claims and reducing invoicing errors. ePOD also helps to ensure that the right goods get to the right customer and can reduce unloading time. Another benefit of ePOD is that by eliminating paper-based documentation it is help reduce carbon footprint. 

ePOD reduces delivery costs because it eliminates the cost of paper-based forms and the manual capture and transfer of data that produces errors. ePOD also reduces financial administration costs associated with invoice generation and claims management.