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Click and Collect

Introducing Customer Engagement

Explore tools to transform customer experience and streamline operations.

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What is Customer Engagement?

Improve customer experience while driving operational efficiencies.

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In-store pickup and curbside pickup are key to your order fulfillment strategy. But click and collect can be complex for store teams and often adds friction for the customer. Customer notifications and web-based check-in help customers to take control of their day, while real-time alerts let staff know when customers are expected, when they have arrived, and where to find them. This results in increased efficiency, faster handover, and a seamless customer experience.

Click and Collect Capabilities

Automated Notifications

SMS and in-app notifications provide real-time order updates to customers.

Branded Experience

Branded web-based customer portal or integration with existing customer app.

Collection Compliance

Alerts can remind staff to check for legal requirements - like proof of age, or the temperature of cold goods.

Easy Check In

Customers check in when they arrive, either manually or automatically through a geo-fence.

Peer Nomination

Offer an effortless way for customers to nominate another person to pick up their order.

Real-Time Tracking

Customers can opt to share their location and let the store know they are on the way to pick up their order. 

Secure Collection

Offer one-time PINs and sign-on-glass to allow for secure service between store staff and customers.

Store Staff Alerts

Real-time alerts let staff know when the customer has arrived at the counter or curbside.

Streamlined Reporting

Management dashboards ensure your store managers can keep track of handling times.

Additional Resources

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Ecommerce Consumer Sentiment Study

Consumers are becoming more sophisticated in their home delivery preferences

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Best Practices for Last Mile Delivery

Create an end-to-end delivery experience that makes a difference.

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Customer Engagement for Customer Experience

How customer engagement can help you gain a competitive edge.

Read the Article