Has your relationship with the Roadnet organization degraded to the point where you are considering an alternate solution? Numerous customers who left Roadnet shared their challenges with us. If you are facing the same challenges, it may be time to make the move to a Roadnet alternative.
What Roadnet Customers Are Saying
Below are six points that former Roadnet customers conveyed to us. Do any of them resonate with you?
1. Forced Migration to a New Technology Platform
They were being forced to migrate to a new technology platform that lacked the equivalent capabilities of their current solution.
2. Revolving Door of Contacts in Sales and Support
They have been dealing with the constant turnover of contacts in both sales and support, leaving them with representatives who don't truly understand the intricacies of their business.
3. Trouble Finding Product Experts
It became increasingly difficult to connect with staff who possess in-depth knowledge of the Roadnet product(s) they were using.
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4. Unresponsiveness from Product Support
They struggled to get timely, informative, and helpful responses from members of the product support team.
5. Product Innovation Slowdown
They noticed a significant deceleration in the flow of product innovation and the introduction of new capabilities within Roadnet solutions.
6. Concerns About an Uncertain Future
They were increasingly concerned about the future of Roadnet products in the context of a larger organization that was not giving priority to route planning and execution.
Additional insights: Find out which five key considerations are most important when evaluating a solution and potential Roadnet alternative.
Embrace Transformation: Descartes Is the Ideal Roadnet Alternative
At Descartes, our comprehensive platform, built to address route planning, optimization, and dispatch challenges, is supported by our dedicated team of experienced specialists. This team, responsive to performance issues and inquiries, leverages in-depth solution expertise to align with evolving business needs, recommends training to customers, and engages additional experts for enhanced effectiveness.
With a commitment to prompt and courteous responses, Descartes empowers businesses to embrace transformation without having to give up familiar technology that has proven effective.
We have considerable experience in transitioning Roadnet customers to our robust platform that is backed by our specialists, and a stable company with over 18 years of financial success. This strong financial performance enables continual investment, making it possible to expand our capabilities and integrate leading solutions for enduring success.
Learn more about how Descartes can help with your current Roadnet challenges.
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About Roadnet FAQ
What is Roadnet?
Roadnet Technologies was established more than 40 years ago. Its journey began with a commitment to optimizing route planning and dispatching processes, and over time, grew to include a variety of fleet management and logistics solutions for private fleets.
What is Roadnet software?
Roadnet’s software for routing employs algorithms to streamline route planning for more efficient and cost-effective paths for vehicles. On the dispatch side, Roadnet facilitates dynamic scheduling, allowing businesses to adapt in real-time to changing circumstances, such as traffic or unexpected delays. The execution component of the software enables businesses to monitor and manage their fleet, providing tools for tracking deliveries and executing transportation plans.
Who owns Roadnet?
Omnitracs acquired Roadnet in 2013. Founded in 1998 as a division of the telecommunications company Qualcomm, Omnitracs was purchased by Vista Equity Partners in 2013. Vista Equity Partners is an investment firm. Omnitracs was acquired by Solera along with Dealer Socket in 2021. Solera is primarily focused on the retail automotive sector.