Customer
Success
Customers in diverse industries worldwide share how they are enhancing the customer experience and better running their logistics and supply chain operations with help from Descartes solutions.
Content Types
Solutions
Industries
Chips Go Here
Numerous businesses across Tampa, FL rely on Pepin Distributing to keep their shelves and fridges stocked with leading local, national, and import alcoholic and non-alcoholic beverages. Eager to take the business to new heights, Pepin chose to work...
Industries
Solutions
Mitchell Companies, a total beverage distributor and longstanding Anheuser Busch wholesaler, replaced its legacy Omnitracs Roadnet solution with Descartes’ strategic and daily route planning and route execution platform for delivery and sales...
Industries
Solutions
Arctic Glacier, North America’s leading manufacturer and distributor of packaged ice, implemented Descartes’ strategic route planning solution to achieve more agile and efficient routing, improve fleet performance, and enhance the customer experience...
Industries
Solutions
Heartland Coca-Cola Bottling Company originally adopted a telematics solution for its vehicles to meet regulatory requirements. Recently, they recognized the untapped potential of this data to help transform the business moving forward and needed to...
Industries
Solutions
Border States, the sixth-largest electrical distributor in the US, is reshaping its operational landscape through Descartes' advanced route planning, dispatch, and execution solution. This strategic shift is propelling efficiency, providing delivery...
Industries
Solutions
Shore Point Distributing Company, Inc., a longstanding New Jersey beer distributor serving restaurants, bars, and beer stores for 90 years, recognized the need to adapt to the evolving distribution landscape. In a strategic move to enhance efficiency...
Industries
Solutions
Learn how the local authority increased first-time access, reduced follow up phone calls, and streamlined the feedback process around repair appointments.
Industries
Solutions
The solution gives Autoglass the power to trigger SMS messages to customers, updating them on the ETA of their technician.
Industries
Solutions
Watford rolled out real-time operative tracking, allowing a faster and more flexible repairs process for both residents and repairs professionals.
Solutions
Learn how Fairhive Homes provides “On My Way” messaging, real-time tracking and feedback to improve customer experience.
Industries
Solutions
Learn how Halo improved the collection and delivery process by increasing transparency.
Industries
Solutions
Learn how Welsh Water keeps customers informed when their operative is on the way - with the added benefit of reducing customer calls to the support centre.
Industries
Solutions
Learn how Paradigm residents benefit from real-time reminders and tracking, resulting in fewer missed appointments.
Industries
Solutions
Learn how Ogi provides customers with automated communications, technician tracking and real-time feedback around installation appointments.
Industries
Solutions
Learn how Fairmount Tire is leveraging Descartes’ last mile delivery solution to get tires out faster and offer B2B customers a seamless experience.
Industries
Solutions
Learn how Martins Atacadista, Brazil’s largest wholesale company, enhanced its delivery performance and saved money with Descartes’ Suite.
Industries
Solutions
Nathan Sanders, CEO of Brook Furniture Rental, discusses the company’s investment in Descartes’ routing technologies to transform distribution operations and significantly improve service standards for its B2C and B2B customers.
Industries
Solutions
Brook Furniture Rental is satisfying customers’ needs after switching to automated last mile delivery solutions from Descartes. Learn about the transformation.
Solutions
We’ve all been there – buying furniture, home appliances, or that new flat screen TV, when the taxing moment comes to schedule the delivery appointment for our purchase. Whether shopping at a store or online, more often than not, we’re presented with...
Solutions
Lift Off Distribution, the third largest distributor of Red Bull energy drinks in the U.S., is attaining better levels of customer service and greater operational efficiencies after replacing manual practices with an automated solution for route...
Industries
Solutions
Featured Customer Success Stories
Sony Electronics
Sony replaced its third-party compliance system with Descartes’ cloud-based classification and compliance solution. By automating and streamlining its import classification process, Sony reduced costs, saved time and labor, and enhanced compliance and accuracy.
ConstructConnect
ConstructConnect replaced its existing denied party screening solution with Descartes Visual Compliance™ to simplify its sanctioned party due diligence process in line with best practices, while mitigating compliance risk across its extensive user network.
State & Liberty Clothing Company
State & Liberty, an omnichannel distributor of men’s athletic-fit apparel, replaced inefficient, error-prone manual fulfillment practices with the Descartes Peoplevox™ ecommerce warehouse management solution (WMS) integrated with the Descartes ShipRush™ multi-carrier ecommerce parcel shipping solution.
Rea Magnet Wire
Rea Magnet Wire, one of the world’s leading suppliers of magnet wire and nonferrous metals, replaced manual transportation management practices with the cloud-based, shipper-focused Descartes Transportation Manager™ solution and the Descartes MacroPoint™ freight visibility solution.
Yellow Diamond Logistics
Yellow Diamond Logistics, a leading TSA-certified third-party logistics (3PL) company, implemented the combined cloud-based solution of Descartes Aljex™ transportation management system (TMS) with Descartes MacroPoint™ for real-time load visibility and AI-driven capacity sourcing.
Pepin Distributing
Pepin Distributing has transformed its distribution operations in Tampa, FL with Descartes’ route execution and fleet performance management solution. Learn how real-time tracking has provided the transparency needed to drive positive change.
ZIM Integrated Shipping Services
Read how ocean carrier ZIM is using Descartes to help provide customers with market-leading seaborne transportation and logistics services with a premiere level of service
eCard Systems
By leveraging business automation rules in Descartes ShipRush, eCard Systems shaved one and a half hours off its daily processing time by simplifying and accelerating shipping with FedEx One Rate, its preferred carrier service.
Swick Logistics
Swick Logistics implemented the cloud-based, user-friendly Descartes Aljex™ transportation management system (TMS) integrated seamlessly with Descartes MacroPoint™ for real-time load tracking and AI-powered capacity sourcing.
Featured Videos
BW Retail Solutions: Growing the Brand with Next Level Ecommerce Fulfillment
Precision Omnichannel Fulfillment Bolsters Growing Ecommerce Sales & Expanding Store Network
Tomlinson Taps into Telematics to Enhance Business Performance
Talking Logistics: How Can B2B Distributors Improve Fleet Performance?
Learn How Blue Sky Achieved A 100% Order Accuracy Using Mobile Handheld Scanners
Fairmount Tire Digitizes B2B Ecommerce Delivery Operations
Brook Reimagines Furniture Rental Through Digital Transformation
SEL Transforms Operations with Digital Freight Broker Technology from Descartes
Talking Logistics: Making a Difference: Supply Chains for a Better Tomorrow
Ancla Logistik Accelerates Growth with Descartes Ecommerce WMS
Adafruit Industries: Simplifying Denied Party Screening with Descartes Visual Compliance™
Modernizing Real-time Air Cargo Asset Tracking with ACL Airshop and Descartes
GHY: Streamlining Customs Clearance with Descartes Canadian Customs Brokerage™
Halfords Mobile Expert Offers Customers Dynamic Appointment Self-Scheduling with Descartes
Swix (Norway) Customer Success
Stark Group (Sweden) Customer Success
Iceland Post Customer Success
Wehkamp (The Netherlands) Customer Success
Descartes Customers in the News
Descartes celebrates the success of our customers by publishing news stories that illustrate the benefits and cost-savings our customers have found using Descartes solutions. Read additional stories of our customers' successes around the globe in the General News section of our website.