Knowledge Center
Gain better insight into Descartes solutions and the logistics and supply chain best practices that produce meaningful results.
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Why Driver Safety Training is Essential for Reducing Liability and Boosting Revenue Let's Talk Learn More Delivery service providers are constantly looking for ways to improve their efficiency, productivity, and at the end of the day, profitability...
How Are Companies Using Delivery Route Optimization to Combat Labor Shortages Let's Talk Learn More What You’ll Learn in This Article How to overcome labor shortages with smart strategies and route optimization. The key benefits of route planning...
Solutions
Unlocking the Future of Fleet Logistics: Highlights from the Descartes Innovation Forum Let's Talk The 2024 Innovation Forum, held in Chicago, brought together customers, partners, and industry leaders, to explore to explore the latest innovations...
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Solutions
Key Takeaways: Improving first attempt delivery rate (FADR) is essential for reducing operational costs and enhancing customer satisfaction. Real-time tracking and self-service portals empower customers to manage deliveries, reducing missed attempts...
Industries
Solutions
Are You Maximizing Delivery Efficiency? 9 Ways Innovative Last Mile Solutions Can Help Let's Talk Learn More In the logistics and delivery industry, the last mile—the final leg of the delivery journey from a distribution center to the end customer’s...
Solutions
Key Takeaways: Boost delivery efficiency: Leverage advanced route planning and scheduling tools to optimize deliveries and reduce operating costs. Ensure product freshness: Improve handling and storage practices to maintain the quality of perishable...
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Solutions
Meet the Experts Helping Customers Excel with Descartes’ Routing, Mobile & Telematics Solutions In this edition of Team Behind the Tech, we spotlight Sergio Torres, Senior Vice President of Product Management for Descartes’ routing, mobile, and...
Solutions
Key Takeaways: On-time building material delivery is crucial to help contractors maintain construction schedules and maximize crew utilization. Building material distributors that prioritize reliable on-time deliveries gain a competitive edge, retain...
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Solutions
Considering the challenges Roadnet customers face, it's essential to evaluate alternative solutions and vendors based on recent experiences. Here are key factors to consider when evaluating a solution and potential Roadnet alternative: 1. Robust and...
Solutions
Tracking customer feedback is vital to customer satisfaction. Here’s what to look for in a delivery or field service customer feedback platform.
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Solutions
Discover how real-time customer feedback tools can transform service recovery, boost satisfaction, and streamline operations for delivery providers.
Industries
Solutions
Discover how businesses collect useful customer feedback after a last mile delivery or field service appointment.
Industries
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Knowing these 4 customer communication trends can take your last-mile customer experience and employee satisfaction to the next level.
Solutions
Explore the significance of real-time communication and timely engagement in elevating the last-mile delivery experience.
Solutions
From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.
Solutions
Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?
Solutions
Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.
Industries
Solutions
Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.
Industries
Solutions
What if you could put the customer back at the heart of your business while driving operational efficiencies in last mile delivery and field service? Customer Engagement is a process that transforms how you interact with your clientele throughout...
Solutions
Last-minute cancellations and failed appointments throw a wrench in the works of your field operations. To start with, your business will need to cover the cost of drivers and technicians who are at a loose end, without time to be reassigned to...
Solutions
Featured Resources
Food & Beverage Industry - Supply Chain Resource Center
Fuel & Labor Cost Savings through Next Generation Fleet Management System Best Practices
Home Delivery Resource Center
Air Cargo Advance Screening (ACAS) Resource Center
Logistics: Best Practices For Optimizing The Last Mile
Building Material Supply, Electrical, HVAC and Plumbing Supply and Service Resource Center