Knowledge Center

Meet the Experts Helping Customers Excel with Descartes’ Routing, Mobile & Telematics Solutions In this edition of Team Behind the Tech, we spotlight Sergio Torres, Senior Vice President of Product Management for Descartes’ routing, mobile, and...

Key Takeaways: On-time building material delivery is crucial to help contractors maintain construction schedules and maximize crew utilization. Building material distributors that prioritize reliable on-time deliveries gain a competitive edge, retain...

Considering the challenges Roadnet customers face, it's essential to evaluate alternative solutions and vendors based on recent experiences. Here are key factors to consider when evaluating a solution and potential Roadnet alternative: 1. Robust and...

Tracking customer feedback is vital to customer satisfaction. Here’s what to look for in a delivery or field service customer feedback platform.

Discover how real-time customer feedback tools can transform service recovery, boost satisfaction, and streamline operations for delivery providers.

Discover how businesses collect useful customer feedback after a last mile delivery or field service appointment.

Knowing these 4 customer communication trends can take your last-mile customer experience and employee satisfaction to the next level.

Explore the significance of real-time communication and timely engagement in elevating the last-mile delivery experience.

From offering real-time tracking updates and omnichannel communication options to prompting feedback, here are top examples of customer engagement strategies.

Customers want more information and updates about their appointments and deliveries. But what notifications are the most valuable and effective for them?

Many common field service queries can be resolved using digital self service. By helping customers help themselves, your business stands to costs and improve customer satisfaction.

Learn how self-service appointment management contributes to increased first-time access, reduced call center traffic and improved customer satisfaction.

What if you could put the customer back at the heart of your business while driving operational efficiencies in last mile delivery and field service? Customer Engagement is a process that transforms how you interact with your clientele throughout...

Last-minute cancellations and failed appointments throw a wrench in the works of your field operations. To start with, your business will need to cover the cost of drivers and technicians who are at a loose end, without time to be reassigned to...

Order tracking is the cornerstone of an effective last mile customer engagement strategy. Repurposing order details and geolocation data can add value to your service and empower customers throughout the order lifecycle.

Final mile tracking is more than a customer experience tactic. Real-time visibility helps to increase first-time access, minimize fuel costs and reduce calls to the contact center.

The top five reasons real-time communication is important to customers, plus how to meet customer expectations without overhauling your tech stack.

To get the customer satisfaction and ROI you’re hoping for, your customers need to be engaged in every step of the process before, during, and after service.

E-commerce giants, food delivery apps, and ride-hailing services have raised the bar for the end-to-end customer experience. Now, customers expect nothing less than the transparency and control that come with features like real-time order tracking...

In the typical logistics software stack, the concept of the customer has historically been neglected. Systems are built to deal with “jobs,” “orders,” and productivity - while the person at the end of the chain is overlooked. Customer engagement is a...